Not as Described return?

[taylors996]

12/06/18 I have a question about  Not as Described return. The Return automatic approved for Return.  Months before I had turned off automatic returns for my account.  So I called and asked what was up. The CS rep said I had 3 business day to come to an understanding with the Buyer. and the Buyer had 5 business day to return the item. Then once I got the item back I had 2 business day to appeal and I could not appeal until I got the item back.  That is fine. 

So an few hours later same day. I got an Email from Ebay saying I had lost the appeal. Now funds are automaticly deducted from my account, return closed.

How can I lose an appeal if I did ask for one and I was told you can't appeal until I get the item back?

[je3034]

If you didn't come to Jesus during those 3 business days, the buyer stepped in and asked eBay to help, and you can be forced to refund without a return because you did not provide a prepaid return label, that's policy, which someone here can quote.

[mam98031]

When, what day did the buyer open the claim?

When did you respond to the buyer's claim and what did you say and/or do?

[taylors996]

Jesus didn't even get chance... This all happen with in 4 hours of getting the return notice from the buyer .... Jesus stopped working at Ebay many years ago if you hadn't noticed.

[taylors996]

12/6/18 this all happen with in 4 hour of receiving the first notice of the return from Ebay / Buyer. Never had a chance to do or say anything to the buyer...

[je3034]

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@taylors996 wrote:
Jesus didn't even get chance... This all happen with in 4 hours of getting the return notice from the buyer .... Jesus stopped working at Ebay many years ago if you hadn't noticed.

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True, I didn't get a chance, but actually, I'm still here:

[mam98031]

You can fix this for the future.  Go to your site preferences.  Then to your Return preferences.  Check the box that you say you require an RMA #.  That will force Ebay to contact you BEFORE they issue a return label, so that you can assign your RMA.  

While Ebay will expect you to take the return, you at least get a little time in which you could try and work things out with yoru buyer if you feel it is warranted.

In the last seller update, they talked about Auto Returns.  You may want to revisit the update.