No ShipCover Claim link?

[redlinear]

Packaged delivered. Empty box.  Box torn all to shreds.
Customer contacts me. Sends me pics. We work it out. I ship replacement. All Good! 
Go to shipping labels to make claim, drop down box, and....NO Create Claim link.
Get with customer and ask him to go through the Return Item procedure. Tell him exactly what to "click".   
He chooses "item" not received (because that's what happened to him).  Instead of "damaged in shipping" (said he didn't know if was damaged or not, because he never got it....he just got a torn up box).  
Anyway,  I cannot make a claim.  
Why is the claim link gone.
I paid for shipcover insurance.

[wastingtime101]

@redlinear 

https://www.ebay.com/help/selling/shipcover/shipping-insurance-shipcover?id=4643

https://pages.ebay.com/insurance/shipping/coverage.html

Claims may not be submitted earlier than:

- 30 days after the effective date of coverage for lost claims; and

- 7 days after the effective date of coverage for damage claims.

[shipcover]

Hello - Unfortunately, if you are not seeing "Create a Claim", then ShipCover insurance was not purchased for that shipment.  For further help, you can contact us directly with the contact information located on the Parcel Insurance Plan website.  Thank you - Jill at ShipCover/Parcel Insurance Plan.