New eBay International Shipping (GSP Replacement) question.

[mybigsale]

It appears the eBay tracking does not clearly state when a shipped package is received by the eBay international processor.

On the shipments I have checked the last USPS notice for the USPS Tracking number is:

Moving Through Network

In Transit, Arriving Late

USPS packages sent to the eBay Processing Center never get a delivered confirmation.

Through eBay tracking, eventually international tracking numbers are shown, and other status messages are seen until the package gets a "Delivered" status.

eBay sellers are responsible for delivery until the USPS delivers the package to the processing center. Afterwards, the processing center is responsible for delivery/losses/damage.

Why does USPS tracking terminate with "In Transit, Arriving Late"

Why isn't a clear "Delivered (to eBay processor) or "Received" seen?

I see other status messages (through eBay tracking) that are not seen through USPS so I can assume it has been received by the processing center. 

What happens when a package has been delivered by USPS but lost by the eBay processor before tracking shows start of processing (I am guessing seller will pay since USPS doesn't show delivered)?

Ascencia tracking numbers provided by eBay do not work with Ascencia tracking. Any trick to finding working Ascencia tracking?

Thanks to any sellers with answers. Wouldn't it be nice if eBay would participate in answering some questions (especially since internal processes are hidden from sellers)?

[simply-the-best-for-you]

Are you saying you want to see a Delivery Confirmation scan when it gets to the IL center?   That didn't happen with GSP either.  It was just an 'arrived at Erlanger, KY' type scan, I don't recall the exact wording.  

I had the same issue with not seeing tracking in Ascendia or whatever it's called.  It took some effort, but I finally did find a way to track, let me see if I can figure it out again.  It was a few weeks ago. 

[simply-the-best-for-you]

@mybigsale 

I checked, but I don't have another one far enough in the process right now.   I sold one the other day, so I'll try to remember to check on that one.  

The interesting thing is that one I sold around Xmas did not have any detailed tracking after it left the US, so I had to go figure out how to track it, BUT, after it was delivered in Japan, all the tracking then populated onto eBay.   Which I find weird.  It isn't there when you want to see how it's moving, but it's there after it was delivered.   I don't have any I can try Ascendia tracking on right now, but from memory from a few weeks ago, it would NOT work to track on Ascendia's website, so I googled & found some sort of global type tracking service & it found it, no problem, so I got my update.  

Here's what my tracking looks like POST delivery.  Like I said, half of this wasn't there while the pkg was in transit.  It only appeared after delivery. 

1. Dec 22, 2022

   2:28pm
   Delivered
2. Dec 22, 2022

   12:29pm
   Out for Delivery
3. Dec 21, 2022

   8:59pm
   Arrival at Post Office
4. Dec 18, 2022

   2:03pm
   Processed through Facility

   OSAKA
5. Dec 18, 2022

   2:02pm
   Customs Clearance Processing Complete
6. Dec 18, 2022

   9:00am
   Held in Customs

   OSAKA
7. Dec 18, 2022

   8:59am
   Customs Clearance
8. Dec 18, 2022

   12:43am
   Processed Through Facility
9. Dec 17, 2022

   4:43pm
   Departed

   OSAKA
10. Dec 17, 2022

    1:03pm
    Departed

    TOKYO
11. Dec 15, 2022

    10:10am
    Departed

    CHICAGO, IL
12. Dec 13, 2022

    5:26pm
    Arrived

    CHICAGO, IL
13. Dec 11, 2022

    9:25am
    Processed Through Regional Facility

    Chicago, IL
14. Dec 9, 2022

    3:22pm
    Dispatched by US Carrier

    ELK GROVE VILLAGE, IL
15. Dec 9, 2022

    1:13pm
    Shipment Received, Package Acceptance Pending

    CHICAGO, IL
16. Dec 9, 2022

    9:41am
    Sorted by US Carrier

    ELK GROVE VILLAGE, IL
17. Dec 9, 2022

    12:35am
    Processed by US Carrier

    ELK GROVE VILLAGE, IL
18. Dec 9, 2022

    12:00am
    Pre-Shipment Info Sent to USPS
19. Dec 7, 2022

    9:16pm
    Shipment Information Received
20. Dec 7, 2022

    1:39pm
    Tracking number provided
21. Dec 7, 2022

    1:00pm
    Arrived at shipping hub
22. Dec 7, 2022

    6:10am
    Out for delivery to shipping hub
23. Dec 7, 2022

    4:23am
    ARRIVAL AT UNIT

    CAROL STREAM, IL 60188
24. Dec 7, 2022

    3:27am
    PROCESSED THROUGH USPS FACILITY

    CAROL STREAM IL DISTRIBUTION CE, 60199
25. Dec 3, 2022

    2:30pm
    USPS IN POSSESSION OF ITEM

    COLORADO SPRINGS, CO 80920
26. Dec 2, 2022

    1:44pm
    SHIPPING LBL CREATED USPS AWAITS ITEM

    COLORADO SPRINGS, CO 80908
27. Dec 2, 2022

    12:44pm
    Tracking number provided

[pjcdn2005]

I think that with the gsp it did say delivered when it arrived in Erlanger.  I haven't ordered from the gsp in years but I do remember a few posts from buyers who were worried that their packaged was 'delivered' in Kentucky and they were in another country.

[mybigsale]

@simply-the-best-for-you 

"did not have any detailed tracking after it left the US, so I had to go figure out how to track it, BUT, after it was delivered in Japan, all the tracking then populated onto eBay.   Which I find weird.  It isn't there when you want to see how it's moving, but it's there after it was delivered."

If you check the USPS tracking, it probably doesn't show "Delivered' and looks like the package has been lost (The GSP did show delivered by USPS).  Without that USPS "Delivery" sellers will be held financially responsible for the loss if something happens to the package at the processing center and doesn't get another update (Lost - Stolen - Damaged and Tossed by eBay Processor before their tracking update).

Wish we could get a "Delivered" by the USPS. No one from eBay listening so sellers can "hope" this situation doesn't happen - if not, it's just the sellers paying (and not the eBay Processor who should be responsible).  🙄

Imagine if we had to wait for buyers to confirm delivery instead of the USPS. Potential problem(s)!

[simply-the-best-for-you]

@mybigsale  Ok, I must be remembering wrong, since 2 of you are telling me it did say "delivered".    I didn't notice that, but I def noticed that with EIS the tracking was all missing after IL & that I couldn't tell where it was in getting to it's ultimate destination.  Also, thought it strange that Ascendia's website wouldn't let me track the pkg.  

I will bring it up at a Mentor's meeting to see if we can get some clarification.  I'm glad the data eventually populated in eBay, but since it didn't populate until after delivery, that's not very helpful.  Let me watch the one I just shipped a day or 2 ago & see if it happens the way.   

EIS is supposed to have even more protections in place for buyers, but we all know how that goes.  Also, just an FYI, I learned from another Mentor that EIS is all or nothing, in other words the setting is global in computer-speak, we can NOT turn it off for 1 item & choose to ship that item ourselves.  It was something I was thinking about doing with this Japan pkg, since she wanted it fast & Japan is always a quick, easy ship, but apparently I would not have been able to.  

[simply-the-best-for-you]

@mybigsale   BTW, I just checked & my USPS tracking for that same item DOES show DELIVERED in IL.  Here's what it looks like:

Delivered

Delivered, Left with Individual

GLENDALE HEIGHTS, IL 60139 

December 7, 2022, 1:00 pm

Arrived at Post Office

CAROL STREAM, IL 60188 

December 7, 2022, 9:56 am

Out for Delivery

GLENDALE HEIGHTS, IL 60139 

December 7, 2022, 6:10 am

Arrived at USPS Regional Destination Facility

CAROL STREAM IL DISTRIBUTION CENTER 

December 7, 2022, 3:27 am

USPS expects item for mailing (SSK)

COLORADO SPRINGS, CO 80920 

December 3, 2022

Shipping Label Created, USPS Awaiting Item

COLORADO SPRINGS, CO 80908 

December 2, 2022, 1:44 pm

[mybigsale]

@simply-the-best-for-you 

"I learned from another Mentor that EIS is all or nothing"

Yes - I believe that is ridiculous and potentially costly for sellers. There are some items that don't even qualify for international shipping or may be high value or other reasons you don't want to sell internationally. 

EIS needs to be part of shipping policies like GSP was.  Why it isn't I can't imagine.

When will EIS be made a part of Shipping Policies?

With making EIS all or nothing, I guess it's cancel with reason "Problem with address" until eBay gives control back to sellers.  I'd rather have a less messy solution.

=========

Checked several of my eBay International Sales.  Every USPS tracking ends without showing delivery. Looks like package is lost by USPS.  Eventually eBay tracking picks up and shows new tracking and delivery.  Concerned if there is ever an issue during timeframe between USPS not showing delivery and the eBay Processor assigning tracking and shipping.

-------------

USPS Tracking:

Moving Through Network

In Transit, Arriving Late

December 3, 2022

 Departed USPS Regional Destination Facility

CAROL STREAM IL DISTRIBUTION CENTER 

November 29, 2022, 4:46 pm

Arrived at Post Office

CAROL STREAM, IL 60199 

November 29, 2022, 4:40 pm

Arrived at USPS Regional Facility

CAROL STREAM IL DISTRIBUTION CENTER 

November 29, 2022, 1:19 pm

Arrived at USPS Regional Facility

CHICAGO IL LOGISTICS CENTER 

November 29, 2022, 10:49 am

[simply-the-best-for-you]

@mybigsale  RU checking AFTER delivery in the foreign country or before?  What I experienced is that it does not fully populate until after the delivery occurs by Ascendia (not sure exactly when, since I wasn't watching for it).   You can see from what I posted that mine DO show delivery, both on USPS & on eBay, so not sure why you are seeing no delivery scan, unless you're checking before it fully populated.  

I have another one right now, that was just shipped a couple of days ago, I'll watch that one closely & see what happens.  I've linked back to this discussion, so that if we do get to ask questions, I'll try to get yours answered too.  

[mybigsale]

I checked some after that didn't get the USPS update. 

Even if USPS updates with delivered after the final delivery in the destination country, still presents a major problem:

Sellers are only responsible for the package until it is delivered to the eBay processor.  Some immediate status (on day of delivery by USPS) is needed FROM USPS so sellers (and eBay) know they have met their shipping obligation.

1. Processor cannot provide this status update. If processor provides "Received" update Sellers will be forced to pay for lost or stolen packages after USPS delivery was made.  Same as if Buyers provided "Delivered" update instead of the USPS.

2. With the delayed eBay Processor updates you describe seller will be forced to pay Not Received Claims (instead of processor) even after the package was delivered to the processor (because there is not actual status update on day of delivery to the eBay processor).

Hopefully this isn't by eBay design. eBay/Processor can definitely benefit (profit) by not letting sellers know shipment was received (on date received by them) if there are any lost/stolen/damaged package issues. 

[stainlessenginecovers]

Packages do show 'delivered' as any item with a 'label' on it, once it gets to that 'label location', USPS marks it as delivered. 

1. Jan 12, 2023

   4:14am
   Arrived at the Global Shipping Center - Delivered, PO Box

   ERLANGER, KY 41025
2. Jan 11, 2023

   9:37pm
   In Transit - ARRIVAL AT UNIT

   CINCINNATI, OH 45235
3. Jan 11, 2023

   9:36pm
   In Transit - PROCESSED THROUGH USPS FACILITY

   CINCINNATI OH NETWORK DISTRIBUT, 45235
4. Jan 11, 2023

   8:39am
   In Transit - DEPARTED USPS REGIONAL FACILITY

   LAS VEGAS NV DISTRIBUTION CENTE, 89199

[mybigsale]

@stainlessenginecovers 

That is for the old GSP shipping program.  How did you get a GSP Shipment this year?

All my international sales have been using EIS since November of last year. USPS doesn't appear to show delivered for EIS (at least in certain cases).

This is USPS tracking status for a EIS package delivered on Dec 17, 2022, through EIS (as of today):

Latest Update

Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.

This is the eBay provided tracking (EIS Shipment). USPS Notification ends at "13. In transit arriving late". With USPS tracking delivery is not shown. Appear if package is lost. Tracking checked today for a Dec 17, 2022, delivered package.

1. Dec 17, 2022

   1:15pm
   Delivered
2. Dec 16, 2022

   9:57pm
   Out for delivery
3. Dec 16, 2022

   7:38am
   Received in destination province
4. Dec 15, 2022

   7:56am
   Received in destination province
5. Dec 14, 2022

   6:30am
   Received in destination province
6. Dec 8, 2022

   1:57am
   Item received by carrier

   Mississauga, Ontario
7. Dec 6, 2022

   10:00pm
   Dispatched / En route to Canada

   Chicago, Illinois
8. Dec 6, 2022

   8:16pm
   Dispatched by US Carrier

   ELK GROVE VILLAGE, IL
9. Dec 3, 2022

   9:22am
   Sorted by US Carrier

   ELK GROVE VILLAGE, IL
10. Dec 3, 2022

    2:06am
    Processed by US Carrier

    ELK GROVE VILLAGE, IL
11. Dec 1, 2022

    5:44pm
    Shipment Information Received
12. Dec 1, 2022

    2:40pm
    Tracking number provided
13. Dec 3, 2022

    12:00am
    In Transit, Arriving Late
14. Dec 2, 2022

    12:00am
    In Transit, Arriving Late
15. Dec 1, 2022

    12:00am
    In Transit, Arriving Late
16. Nov 29, 2022

    4:46pm
    PROCESSED THROUGH USPS FACILITY

    CAROL STREAM IL DISTRIBUTION CE, 60199
17. Nov 29, 2022

    4:40pm
    ARRIVAL AT UNIT

    CAROL STREAM, IL 60199
18. Nov 29, 2022

    10:49am
    ARRIVED AT USPS REGIONAL FACILITY

    CHICAGO IL LOGISTICS CENTER, 60502
19. Nov 29, 2022

    7:37am
    DEPARTED USPS REGIONAL FACILITY

    INDIANAPOLIS IN DISTRIBUTION CE, 46241
20. Nov 28, 2022

    8:59pm
    PROCESSED THROUGH USPS FACILITY

    INDIANAPOLIS IN DISTRIBUTION CE, 46241

[simply-the-best-for-you]

My apologies, I posted this update in the wrong thread:  

Sorry for my absence, it was a crazy week.  @pjcdn2005  @lightningmcqueen190  Yes, my sales have been paid, same as any other.  

@mybigsale  I've been watching the one I just sold, now about a week ago & you are correct that the tracking looks like it just ends, here's what it looks like, below.   But as I mentioned & posted, AFTER delivery, that tracking all changed & showed delivery, on my last sale, so we'll see if that happens on this one.  I'll post once delivery has occured.   Here's what the tracking looks like now: 

1. Jan 20, 2023

2:55pm

Processed Through USPS Regional Facility

Chicago, IL

1. Jan 19, 2023

4:30pm

Dispatched by US Carrier

ELK GROVE VILLAGE, IL

1. Jan 19, 2023

1:21pm

Sorted by US Carrier

ELK GROVE VILLAGE, IL

1. Jan 19, 2023

12:19pm

Shipment Received, Package Acceptance Pending

CHICAGO, IL

1. Jan 19, 2023

12:00am

Pre-Shipment Info Sent to USPS

1. Jan 18, 2023

6:59pm

Processed by US Carrier

ELK GROVE VILLAGE, IL

1. Jan 17, 2023

9:33pm

Shipment Information Received

1. Jan 17, 2023

2:35pm

Tracking number provided

1. Jan 17, 2023

1:46pm

Arrived at shipping hub

1. Jan 16, 2023

2:58pm

RESCHEDULED TO NEXT DELIVERY DAY

GLENDALE HEIGHTS, IL 60139

1. Jan 16, 2023

1:10pm

ARRIVAL AT UNIT

CAROL STREAM, IL 60188

1. Jan 16, 2023

3:36am

PROCESSED THROUGH USPS FACILITY

CAROL STREAM IL DISTRIBUTION CE, 60199

1. Jan 15, 2023

12:11am

PROCESSED THROUGH USPS FACILITY

DENVER CO DISTRIBUTION CENTER, 80266

1. Jan 14, 2023

2:18pm

USPS IN POSSESSION OF ITEM

COLORADO SPRINGS, CO 80920

1. Jan 13, 2023

10:12pm

PRE-SHIPMENT INFO SENT USPS AWAITS ITEM

COLORADO SPRINGS, CO 80908

1. Jan 13, 2023

6:26pm

SHIPPING LBL CREATED USPS AWAITS ITEM

COLORADO SPRINGS, CO 80908

1. Jan 13, 2023

5:26pm

Tracking number provided

This one goes to Eleven - Nigel Tufnel
eBay Community Mentor

[simply-the-best-for-you]

Also posted this in the wrong thread. 

Oh, one other thing @mybigsale  & whoever else needs to actually track, like you, I was unable to track using Asendia's website, which is bizarre BUT several other sites that showed below on my google search worked just fine.  Here's a couple of them: 

https://www.ship24.com/

https://parcelsapp.com/en/tracking

There are many, but none seem to have more info.  I thought I had found one the other day that had more info, but I can't find it now, sorry.

[simply-the-best-for-you]

@mybigsale  

Just an update on my current EIS package.  The tracking HAS updated (looking in eBay) to show movement in Canada, even though it has NOT been delivered yet.  This did not happen with my Japan pkg.   It didn't show the movement in Japan until after delivery, when it all populated in the Tracking.   Not sure if it's country specific, but it has several more entries from my post the other day, all from Canada & CAN Customs.  I fully expect it will update with a Delivery stamp, but will keep watching & post deets.   

1. Jan 24, 2023

   3:04am
   Departed Facility
2. Jan 24, 2023

   12:16am
   Arrived at Facility
3. Jan 23, 2023

   10:54am
   Processed through Facility

   TORONTO, ON
4. Jan 23, 2023

   10:53am
   Customs Clearance Processing Complete
5. Jan 23, 2023

   10:40am
   Customs Clearance
6. Jan 20, 2023

   2:55pm
   Processed Through USPS Regional Facility

   Chicago, IL
7. Jan 19, 2023

   4:30pm
   Dispatched by US Carrier

   ELK GROVE VILLAGE, IL
8. Jan 19, 2023

   1:21pm
   Sorted by US Carrier

   ELK GROVE VILLAGE, IL
9. Jan 19, 2023

   12:19pm
   Shipment Received, Package Acceptance Pending

   CHICAGO, IL
10. Jan 19, 2023

    12:00am
    Pre-Shipment Info Sent to USPS
11. Jan 18, 2023

    6:59pm
    Processed by US Carrier

    ELK GROVE VILLAGE, IL
12. Jan 17, 2023

    9:33pm
    Shipment Information Received
13. Jan 17, 2023

    2:35pm
    Tracking number provided
14. Jan 17, 2023

    1:46pm
    Arrived at shipping hub
15. Jan 16, 2023

    2:58pm
    RESCHEDULED TO NEXT DELIVERY DAY

    GLENDALE HEIGHTS, IL 60139
16. Jan 16, 2023

    1:10pm
    ARRIVAL AT UNIT

    CAROL STREAM, IL 60188
17. Jan 16, 2023

    3:36am
    PROCESSED THROUGH USPS FACILITY

    CAROL STREAM IL DISTRIBUTION CE, 60199
18. Jan 15, 2023

    12:11am
    PROCESSED THROUGH USPS FACILITY

    DENVER CO DISTRIBUTION CENTER, 80266
19. Jan 14, 2023

    2:18pm
    USPS IN POSSESSION OF ITEM

    COLORADO SPRINGS, CO 80920
20. Jan 13, 2023

    10:12pm
    PRE-SHIPMENT INFO SENT USPS AWAITS ITEM

    COLORADO SPRINGS, CO 80908
21. Jan 13, 2023

    6:26pm
    SHIPPING LBL CREATED USPS AWAITS ITEM

    COLORADO SPRINGS, CO 80908
22. Jan 13, 2023

    5:26pm
    Tracking number provided