Ok, well I just received my first "new policy" return yesterday...immediately called eBay, 30 day free returns to receive a 2 cent discount from eBay.....buyer’s remorse, Doesn't Fit, exact comment was, "Shirt says XL but measures quite a bit smaller....love it but have to return due to size...." wonderful, don't care, unless you are the seamstress who made the shirt for Tommy Bahama what is an XL? I don't know, so I measure every item I list and include that in my listings, new/pre-owned/used and altered, "measure twice-return never" now in the "good old days" they would pay round trip shipping to try on an item because they didn't know their measurements or didn't bother to read the description and a 20% restocking fee.....eBay has removed restocking fee but allows sellers if they get back an item used or altered to partially refund up to a 50% max...so that is where I called eBay, as somethings I was told and things you guys reading the posts were told are inaccurate....1st I had to question the estimated return, it was only for the item cost, free returns aren't exactly free, the buyer has to pay initial shipping to get the item, we are only agreeing for remorse returns to pay return shipping...so I'm only loosing $4 because they didn't read the description, so I asked....I don't know if they washed the item before trying it on, so I don't know if it will come back smaller, but the measurements in the listing are the measurements...if you went into a tailor to have a shirt made and they measured you....that is what you would get, not a generic L or XL.....so I asked, they tried it on, I can partially refund them up to 50% back, meaning refund them less than return shipping and a 20% restocking fee, but that wouldn't be fair, please bear with me if this gets long, but I asked, and basing my responses received from 10 CS reps in the webinar answering several thousand sellers questions as long as they could against a dozen CS reps from just calling, thanking them, hanging up and calling right back.....so item was $34.99, I don't pay for initial shipping as seller for remorse, free returns, I pay return shipping, but I asked, when I refund them $27.99, that is 20% without adding return shipping which would make it $23.79 and she said yes if you feel that they used the item, theoretically you can refund them 50% or $17.49..I feel that is unfair, the 20% from the original cost will cover return shipping and time and materials, but what happens when they call you guys crying? My understanding is eBay will because I've opted in to free 30 day returns pay the difference, she said in some cases, depending on what we view in their returns, comments, condition of the item, etc....I said ok and when they leave me a negative feedback, I was told free 30 day returns for remorse buyers cannot leave negative feedbacks. New Paragraph as this where no one knew.
Webinar was where they were telling us that, I had to CS reps on phone tell me should they leave negative feedback the system after 10 business days would automatically remove it, yesterday I was told the system can't determine and would have to call and have it removed, so I asked her to transfer me and was told by a 13th person, that is 10 and I hate to say US based, not on script reps in the webinar, 2 who said 10 days and 1 who said call, the Feedback dept. said no, nothing has changed and all feedback will have to be appealed, and buyers are allowed their opinions and the only feedbacks removed would be the typical false positives, language, extortion, irrelevant, etc...I told her, you are telling me something completely different than 13 other people, I believe you are probably right, how do I confirm immediate removal, 10 day automatic, call in and removal or dispute it? it's 13 against you, her that is....she apologized I was getting confusing information, I explained I'm not confused...10 are wrong, 2 are wrong, 1 is wrong and either you are wrong and 13 are wrong.....being confused about a policy because of what you're told by an eBay rep?????? never.....actually always and usually expected....
Sorry this was so long, I'm accepting the return, I'll let you guys know how the partial refund, eBay backing me and removing the negative feedback in a future post the size of a book.....
