Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Seller didn't send half the items listed in their description.

The seller had a list of the things included in the description, but only sent about half of the items listed. I contacted them and they said it was their error but only offered $15 discount or I can pay shipping to return it for a full refund of ori...

Buyer claims "Doesn't work or defective" Forced a Return

I found out tonight that a buyer can force a return when claiming item "Doesn't work or defective" without providing proof of any kind, in my case on 1949 PDS coin set. Buyer claimed on day 30 (I had no prior contact to buyer opening case) that becau...

Worried I’ve Been Scammed

Purchased a camera this morning through eBay. The deal was almost too good to be true but I have seen a few of these camera go in this price range. I paid through PayPal and headed to work. The seller says they have shipped the item but the listing i...

Returned a Yrobi P118 for a replacement Aug 7th, 2019

Order # 12383094998 and return tracking # 1ZA57Y650319512072 for the item beiow. I Returned a Yrobi P118 Battery charger for a replacement Aug 7th, 2019. I have yet to see a replacement or any kind of communication from the Seller. The Recon Group at...

Resolved! Late shipment rate when sent on time.

I ship paid items on time, indeed even ahead of time, and yet my account is almost dinged--not by the Buyers, who thank me on feedback for the fast shipments--but by ebay itself, who claims that the tracking shows late shipments! Were it not for this...

Resolved! Shipped an electronic device that worked perfectly but when received it didn't work upon delivery

I shipped an electronic device that worked perfectly and shipped with full USPS insurance. The buyer received it but claims it doesn't work at all. Will USPS insurance cover it? I am waiting to hear from the buyer if the shipping box looked damaged b...

I've been scammed

Okay, I'm just putting this out there as a warning to others. First of all, this is a stupid scam and falling for it was totally my fault. I refunded the real buyer. I caught pneumonia the around the time this happened and I know that it was seriousl...

China will lose its cheap shipping rates?

Just an FYI: Saw this on another platform... "All USPS international GEPS contracts will be terminated September 31st.This is all related to the Universal Postal Union agreement that allows Chinese sellers to ship products to the U.S. for less than i...

Sold an item that buyer claims is damaged

I sold a designer handbag a few weeks back that was brand new with tags. I saw that it was delivered on August 16th. The buyer wrote today and stated that she just received it today. She claimed that it was not as described torn and defective. She di...

item canceled

hi my name is Sandy on August 10th i recently brought a 10 piece set of Disney Pins and up to this point (three weeks) after the intentional sale of these pins, the available or the estimated arrival time was set as August 15 -20 i paid 9.99 with my ...

CANNOT GET A REFUND FOR AN ITEM THAT I DID NOT ORDER

First there are no addresses to send a letter anywhere!! I am writing to dispute fraudulent activity that occurred on my account that was not handled properly. I cannot find any other mailing or email address to send this to.I had received an email t...

"Changed my mind" and other return reasons

I know a lot has changed on ebay regarding returns, so I wanted to brush up and ask some questions here. In the past, certain return reasons were the buyer's responsibility, such as "changed mind" or "ordered by accident." In such a cases, it used to...

Buyer claims NAD Auto return says can't print label whos responsible

The buyer stated the item wasn't silver. The description says only one side is silver. He says he only buys from his phone and no way to print return label. The item was described correctly and says he buys stuff from the internet not to return it an...

Anyone hear why label notification e-mails no longer note item

Has anyone heard from Ebay why the new shipping label notification e-mails generated by the new shipping label page no longer notes which item in the subject line? I use to get an e-mail noting "Shipping label created for [item name]". The new notifi...

How has the new Dimensional Weight postage increase affected your EBAY sales?

The rate hike by the USPS for packages larger than 12"x12"x12" or 1 Cu Ft is a great increase on postage. Items like a comforter for example that may only weigh 2# will cost too much in postage for me to sell and ship. Where I might have only paid $7...