Never had a shipping adjustment, super confused about the information provided....

[game_trinity]

So, I got my first shipping adjustment notification and it says "service on label didn't match service used".

But when I click on view cost adjustments I get the following screen...

So, "service on label didn't match service used". The service on label was "USPS - USPS Ground Advantage Package". The actual shipping service was "USPS - USPS Ground Advantage Package". Am I just being dumb and not understanding basic information or what?

[casprrr]

I don't know what might have caused this unless you used a  "Priority Mail" or "Flat Rate" box, or a box supplied by a different carrier.

[wastingtime101]

Hi @game_trinity . Sometimes there are errors with automated processes. Fill out the dispute form. It's easy and quick.

https://apvdisputes.usps.com/