Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Why can I not "contact an agent" as stated on the Ebay site?

Years ago you could talk to a human. I need help with filing a claim for items not received after I purchased Ebay's shipping labels.

Item was accepted at the hub, buyer filed and item not received, and Ebay has a hold on my funds

I sent an item on Nov 26th, it was accepted at the hub and they have shipped it to the buyer. The tracking shows that it is still in customs clearance. Buyer filed an Item not received claim and Ebay has put a hold on my account for that amount. I th...

Resolved! Surprise Fees from UPS

Hi, I am wondering how to eliminate surprise fees from UPS. I have 2 large items and I'm hesitant on providing shipping. I had a bad experience, but eBay helped out with it, but I am worried the next time I won't be this lucky. I'm also seeing a lot ...

Resolved! Canada Mail Strike is over, but eBay is still showing it as active

I am still seeing that eBay is not allowing labels to be made for shipments to Canada. Does anyone know what's up with this on eBay's end?

Enable USPS Canada Shipping!

USPS started accepting Canada packages yesterday, 1/6. I still can not print a shipping label because all shipping options are hidden.

Finally! USPS to resume acceptance of mail and packages to Canada on 1/6/2025

1/3/25Effective January 6, 2025, the U.S. Postal Service will resume acceptance of mail and packages to Canada. Canada Post has made significant progress in clearing delayed volumes caused by their employee strike, and now commercial and retail custo...

Order paid with Paypal - shipping address

Hello, does anyone know if the seller get both of my shipping addresses when PP was used to pay for an order (ebay and PP )?Also is my PP email address sent to the seller as well ? Thank you,Andreas

How can I change the shipping costs after I sent out an offer

I didn't notice that the dimensions on an item I'm selling and the weight are completely wrong and the shipping cost listed is 10 times what it should be. I have a buyer who doesn't want to pay this crazy shipping cost. How do I change it at this poi...

Resolved! shipping a single collector card

I was wondering what the most cost effective method can be used to ship a single collector card that includes tracking is. Does using an eBay envelope work well?

HELP! I have a massage table to sell.

The box is 48x14x29. I have no clue on how to give a customer a ship quote. Please help!

Typo 1 letter to address (city)

Hello everyone I just purchased an item and I just noticed that the address (city) has a typo like only 1 letter. From the order : TaguihWhat should be: Taguig I won that item from auction and I don't know if it will be shipped to my address Anyone w...

Ebay is ignoring my flat rate shipping rule for multiple quantity listings

I have a flat rate shipping rule that I apply to listings of the same type. When buyers add items to a cart from different listings it works fine. If I list a multiple quantity listing it ignores my flat rate shipping rule. The listing instead adds a...

How do I remove the mailing option off a sold item when the buyer prefers the offered local pickup?

I offered an item for sale with either local pickup or mailing options. The items sold and the buyer would like to meet for local pickup. How do I update the listing post-sale to reflect local pickup so I don't get penalized for not shipping accordin...

Buenas tardes. Tengo problemas con un producto que pagué a través de esta plataforma y no recibii

El producto lo pagué a través de esta plataforma y aun no lo he recibido mas de 2 meses después

good mailer to use for Standard Envelope option

I've been buying sports cards on eBay since 1999 and am finally going to take the plunge and do a bit of selling, to get rid of a lot of duplicate singles.Can someone suggest a good mailer for the Standard Envelope option? I'd like to use something a...