Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! What printer do you like for printing labels for your ebay business?

I have a thermal printer which is great but some printing has to be done on a regular desktop printer. I have an Epson but found out I need to change the ink pads and will need a windows computer to do it and I have an Apple. Any suggestions on how t...

add insurance

Hi, I've sold an item for $850 and am shipping it via UPS Ground Saver. I need to add insurance but cannot see where to do it.

Screenshot 2025-05-08 at 11-10-45 Ship your order.png

Resolved! International shipping - Canada

I have never done international shipping and think I have the concept, but need reassurance. A buyer questioned if I ship to Canada. The package is one of the larger ones I have and I have it as buyer pays shipping - USPS ground advantage. Is my unde...

Will this help Thank you for using USPS.com. We have successfully completed your Package Pickup

Package picked up the other day. Received this from USPS Thank you for using USPS.com. We have successfully completed your Package Pickup.Wonder if that will prevent a late shipping ding? However, tracking still says they are waiting for pickup. At l...

package never delivered from ebay hub to overseas

Who do you contact when an international package mailed from ebay hub in Illinois was never delivered to the buyer?

I’ve ordered a package 3 months ago, it hasn’t arrived yet, have I been scammed?

So back in february I ordered a soccer jersey that was in stock that was very limited and I bought it off of a canadian seller, so basically it did include tracking and I even paid extra for “premium” packaging that helps the item cross the countries...

Resolved! USPS shows delivered but ebay doesn't

I'm not sure if this can effect anything or not. Shipped and delivered yesterday. Ebay doesn't show delivered. This is a first for me. It usually updates pretty quickly. Thank you for any insight.

Item returned to sender/Royal Mail issue

Hello, Hope someone can help! I sold a mobile phone to a buyer and sent it Royal Mail Tracked 48 to the correct address, but failed to add an eBay Collection Point code, since I was unfamiliar with this. As it turns out, the customer was also unfamil...

Resolved! Shipping

Does anyone else follow shipping status on a purchase and then suffer frustration to the extent that one’s head almost explodes because the seller posts “Shipping label created, Post Office awaiting the item”, then seeing that day after day? Running ...

Item wasn't delivered to my address (tracking is proof), Ebay insists it was and wont help. Advice?

I'm at my wits end. Though it's not an extra-ordinarily expensive item ($348), I'm going to purse this until the cows come home - mainly because of eBays denial of Money back guarantee when the FedEx tracking clearly shows the item was not delivered ...

ebay International shipping not working

I have International shipping option enabled but a buyer has wrote me that they cannot buy and get the message "Unfortunately, this seller won't ship this item to Lublin, Poland." I don't have any exclusions in account preferences. The item is https:...

Local Pickup - "Pickup confirmed-Expect a delay before the status is updated"

Is anyone having issues with this? I completed an order a few days ago of two items that have been received, as well as reviewed (positively) by the buyer. It also says that the order was shipped on another window, but then it also says awaiting ship...

Resolved! Buyer provided wrong address

How does a buyer pay for re-shipping? My buyer said they don’t know what the problem was, but to resend to a different address in different town. Maps confirms there is no such number on street provided. Sounds like they aren’t on board paying for sh...

another Ebay standard envelope question

I would like to know how to remove the price I paid for shipping when I print out the Ebay standard envelope label. Customers get angry when they see I charge a little more for shipping than what I paid.

I cant sell for some shipping problem

It appears you’re listing a forward-deployed item in a country different from your registered address. These items can’t be listed according to our Overseas Warehouse Block Policy. To ship from overseas warehouses, apply at whappeals@ebay.com.{e26476...