eBay

pamperednaturals · ‎11-25-2017

I ship items in 1 business day and upload tracking. I had a customer purchase a pair of pants last Friday (11/17/17) evening. I shipped them the following Monday afternoon. He received the pants on this Friday (11/24/24).

Today I noticed that the buyer left negative feeback stating that I took 3 days to mail his item when I acutally shipped the next business day. In his feedback comment he also complained that it took a week to get his item which is not true if we do not count the weekend and Thanksgiving holiday.

Is this feedback justified? Would it be worth making a call to eBay? I feel like the customer is confused or just being dishonest.

postingid2017 · ‎11-25-2017

@pamperednaturals this is from eBay directly: http://www.ebay.com/gds/Business-day-shipping-guidelines-/10000000010888999/g.html

I would give it a shot to have the FB remove since the buyer purchased on Friday evening and if it was after your local PO closed, then when you shipped on Monday which is an eBay "Business Day," they should remove it.

Good luck - I hope it works out for you 🙂

couldabeenworse · ‎11-25-2017

@pamperednaturals wrote:
So we should expect to receive negatives because people can't comprehend or don't choose to read the listing before purchase?

Sometimes, yes - just like in the real world. Some buyers complain publcily, even when they are wrong. Look at most business reviews on Yelp, Facebook or wherever. It's just a fact of life that is just accepted in most venues. A 4.5 rating (90%) is a great target for most businesses to aim for.

eBay messed this up early on, and every seller is somehow expected to have 100% positive feedback. Maybe 99.9%, but 99.8% apparently indicates a crook.

postingid2017 · ‎11-25-2017

@pamperednaturals and this:

I feel like this was in retaliation to another transaction but of course I have no way of proving that

I would also block the buyer if you feel that this purchase was completed with retaliation in mind. Read eBay's own policy insofar as "Business Days, again Good Luck!

garmentvarmint2004 · ‎11-25-2017

PARTIAL..

I found your latest Post to be quite intereresting--but a little puzzling. I have never thought of Amazon--as a "BIG BOX STORE".. I think of Amazon as a site that sells mostly New items rather than Used. And I avoid going to them because I think their Prime Program is a Rip-off for most Buyers. And they use deceptive practices to trick or pressure buyers into signing up for more and more expensive shipping options in order to get faster and faster delivery. In which I have no interest.

It is a complete mystery to me as to why they have been so successful--as compared with Ebay. I never go to their Site--unless I just can't find what I want anywhere else.

johnrj1226 · ‎11-25-2017

Just a bit of advise for the future, ship your purchases as soon as feasible. Like you could have ship the item on Sat. vs. Mon. Packages actual move thru the USPS system over the weekends. Many buyers like to receive their purchases pronto and sooner than expected. We always do without any extra effort ...... got to become friends with our route carrier over time and she always picks up our purchases. We just put a note in our mailbox and she picks up our stuff and always scans it in. Yes we show our appreication at Holiday time & other "just because" times.

A neg feeback does not have an effect on your seller status as it once did and will go away in a year. One red hickie won't be noticed. Most all sellers get one every now and then - we have - but never made all 100s in school or college.

"I have the right to remain silent but I didn't have the ability." Ron White, Fritch, Texas
"Stay away from negative people, they have a problem for every solution." A. Einstein
"The Devil made me do it!" - Flip Wilson
"If the band can only play loud - they ain't no good - peps too!" J.R. Johnson

ed8108 · ‎11-25-2017

Contact buyer with a request to remove neg feedback, politely

explain that ebay does not view Sat , Sunday & holidays as being business days

partial*eclipse · ‎11-25-2017

@garmentvarmint2004 wrote:
PARTIAL..

I found your latest Post to be quite intereresting--but a little puzzling. I have never thought of Amazon--as a "BIG BOX STORE".. I think of Amazon as a site that sells mostly New items rather than Used. And I avoid going to them because I think their Prime Program is a Rip-off for most Buyers. And they use deceptive practices to trick or pressure buyers into signing up for more and more expensive shipping options in order to get faster and faster delivery. In which I have no interest.

It is a complete mystery to me as to why they have been so successful--as compared with Ebay....

How could you think of Amazon as anything but big? They're the biggest! It's no mystery to me why they're more successful than ebay. Everything about then is more user-friendly, from their site design to their return policies.

And I don't know where you got the impression that buyers are pressured into paying for faster shipping. The shipping options are spelled out on the order form, usually 3 choices. For me, in an urban area, free Prime is usually 1 or 2 business days, and Amazon treats Saturday as if it was a business day. Prime would not be a good value for an occasional user, but for me it's great!

garmentvarmint2004 · ‎11-25-2017

CAPS...

in response to your post #7.

Yes--you CAN expect complaints from many buyers who are not good at reading comprehension. And who do not study the entire Descriptions on your Listings. Buyers are here simply to buy what they want. They are not interested in rules, or good etiquette. The younger buyers especially know very little about the sellers they buy from. They do not know that smaller sellers are usually doing all ths considerabe amount of work from their own kiitchen tables. And they do not know that many sellers have to run their businesses, competely on their own without help from anyone Ebay else.

Ebay is NOT cozy small Social Club. Most buyers never establish any personal relatrionships with the sellers they buy from.

This is Retailing--not Facebook.

max39666 · ‎11-25-2017

A reasonable person should understand that they can not to expect Amazon "big box store" speedy delivery from a small seller on eBay.

Ahh-- there lays the problem in your thinking--Buyers are not expected to be reasonable-honest-have any common knowledge of shipping time-they are the entitled loved ones on this site---The goose that lays the golden egg-- good news is that the greater % of buyers are patient-even understanding of slow shipping times during hollidays-- or realize that it is the postal service that dropped the ball and not the seller once shipped--- Sadly You just ran into one of the entitled buyers that thinks shipping time should be on their terms and stated such with feedback--sorry this happened to you.

the_fancy_fox · ‎11-25-2017

@pamperednaturals wrote:
I ship items in 1 business day and upload tracking. I had a customer purchase a pair of pants last Friday (11/17/17) evening. I shipped them the following Monday afternoon. He received the pants on this Friday (11/24/24).

Today I noticed that the buyer left negative feeback stating that I took 3 days to mail his item when I acutally shipped the next business day. In his feedback comment he also complained that it took a week to get his item which is not true if we do not count the weekend and Thanksgiving holiday.

Is this feedback justified? Would it be worth making a call to eBay? I feel like the customer is confused or just being dishonest.

I got one that was exactly like this removed. The one I shipped arrived 3 days earlier than eBay's estimate. CS removed it while I was one the phone.

The Race is over
The Rats won.

green-night · ‎11-25-2017

Just a bit of advise for the future, ship your purchases as soon as feasible. Like you could have ship the item on Sat. vs. Mon.

Maybe the OP had something to do on Saturday.

jaimalejan0 · ‎11-25-2017

if it was delivered within the estimated delivery date, you can appeal for it. it wont hurt to call ebay

jaimalejan0 · ‎11-25-2017

also, you have the option to report the buyer thru your ebay account, you can also block the buyer.

you may have called the wrong dept, try call ebay back and tell them that you want to make an appeal and have the negative feedback removed. if the item was received by the buyer between the estimated delivery date then you win this case, if item was delivered after the estimated delivery date, you lose.

remember, you are a credible seller if you dont have any negative feedbacks as buyers normally reads feedbacks

green-night · ‎11-25-2017

I think I see the problem now OP. Your buyer didn't get his XXL elastic waist pants before Thanksgiving. No wonder he's grumpy.

readabouthorses · ‎11-26-2017

@green-night wrote:

Just a bit of advise for the future, ship your purchases as soon as feasible. Like you could have ship the item on Sat. vs. Mon.

Maybe the OP had something to do on Saturday.

Or maybe the seller's post office isn't even open on Saturday. Mine is not. If I need to ship a package that I have to take to the PO because it won't fit in my rural mailbox then I cannot ship it on Saturday.

This is why shipping on Saturday should never be considered as a buyer because a buyer doesn't know the status of the seller's Post Office hours.