Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! FEDEX label printing SWITCHES to USPS upon printing

I have items listed with FEDEX alone offered for shipping. Since november +\- I have set up shipping labels which have all the indications of printing out a FEDEX label and, upon printing magically transfer to USPS.The first time this happened I didn...

Returning one small 5oz parcel to China with tracking is over $120 - eBay needs to include warnings!

I bought an item from a seller who said they were based in the USA. When I requested a refund, I was given an address in CHINA to send return to before I could receive the refund!!! I find out that shipping a small 5oz parcel to China with tracking i...

international shipping

what happened to ebay international shipping? just got dinged for $20 for selling an item and shipping to the bahamas... we used to be able to ship to the ebay distribution center and the buyer pays the shipping from there. not a big deal but i'm not...

Wuhan coronavirus outbreak caused the mail addressed to P.R.China delivery difficulties.

Latvia Post announced that starting with February,4 2020 they stop forwarding the outgoing mail addressed to People's Republic of China. This is because most of the airways operators have closed their flights to there.My question is about other count...

Shipping Issue

Ok so, the official Australian Post Office company has a site where an item is sent to a US address and it will ship it to any address in Australia. Its called ShopMate. The person who sold me an item hasn't given a tracking number but has 'sent the ...

seller sent package to wrong address

i have bought a very expensive commuter part off eBay and the tracker said the item was delivered but never showed up. i have contacted USPS and they said that the item was indeed labeled and delivered to an address that i did not put in when i order...

Refunds

So I recently sold a phone case to someone and the case for the iPhone 11 Pro and they want a refund because they have the iPhone 11 Pro Max. They said, "This case is for iPhone 11 not the Pro Max in the description it says iPhone 11 Pro. This doesn’...

Nwt item returned for refund without tag

Since the tag was removed I can't resell as NWT. What percentage would you refund? Haven't ever had this happen in 10 years.

Is one allowed to show a buyer a shipping label as proof?

Hello, a buyer recently purchased an item of mine. Unfortunately, they entered the wrong shipping address when purchasing the item. No Problem though because they messaged me before buying the label and sending it on its way. I messaged him/her/other...

False cases/claims item was not in box

So today, after two weeks of waiting on a buyer to finally receive my item so the funds could be released, and so the false case he had previously opened for not receiving the item, could be closed; Instead, I receive an email saying the buyer wanted...

Fast n' Free

I'm thinking about Fast n' Free shipping, but don't want it to go on all my listings. I can select which ones, right?Also, what is the policy for this option when it comes to Alaska and Hawaii, which can make for some deadly shipping charges? Our own...

Open case holding up PayPal transactions

So i bought some motorcycle decals from this Guy, but I havent recived them. So i opened a case, we agreed on that i wait a noter week.. He now asks me if i could close the case while i wait because it houlds up his PayPal transactions.. Is that poss...

How To Separate Shipping When One Payment Made Combining Them?

I had a buyer purchase two auctions and pay for them together. Individually, they would weigh 12 oz and I'd ship first class. Because Ebay is lumping them together, the label info now shows 1 lb 8 oz and priority mail shipping, as if it was one packa...

Problem with Pre-order

In late July I purchased a pre-order of a Marvel Legends She-Hulk figure. I understood that the figure hadn’t been released but should come out in late October or November. There was another production delay, so the wave of figures that included She-...

Returns to China

Hi, I recently bought a cheap 70s style dress for a party from a company that said based in Ireland but it turned out it was in China. The dress is awful, cheap and massive so I would like to return it. Seller confirmed return immediately but it look...