Need to return- defective or not as described?

[fairmargo]

I purchased a $32 eye cream.  I have been buying  this product for years.  The one I just received did not have the cellophane seal or the sticker on the bottom or the numbers under the sticker.  

I need to return - does it make a difference to say” not as described” (new, authentic) or to say “ defective”?  I expect the seller to pay the return shipping.

[bonjourami]

not as described.

[fairmargo]

Thank you.  I should have also asked - does it make a difference what reason is given?

[sam9876]

It sounds like counterfeit, not authentic.

[princess_phones]

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@fairmargo wrote:

Thank you.  I should have also asked - does it make a difference what reason is given?

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No, just be honest and say that the item is not new and the seal is broken. 

[fairmargo]

Thank you all - took your advice and requested the return - chose item not authentic.

i really don’t understand,  as the seller has lots of sales and good feedback.

the price was the lowest , but not crazy low.