Need help with return

[sipate-46]

Hello. I had a problem with an item I recently bought. I asked ebay's help. Now my case is "on hold." They said they asked for more info by email but I did not receive any emails. (Did check spams and everything.) 

[terrycece62]

Why are you requesting a return

You need to identify reason for the return 

"can't work out things with seller is not a valid reason it does not tell CS  anything

Are you returning " not as described" , "do not like it"   "missing parts" "does not fit"?