This is a signal flare for help. I've tried everything else, so maybe this will be seen by someone who can help. Screenshots are below the message.
There is a technical issue with the eBay shipping label page that is costing me greatly in money (due to not getting the top rated shipping discount from printing via eBay, and losing the extra $50 of included shipping insurance I would get as a top rated seller buying postage on eBay) and time (having to use multiple alternative shipping services. For instance, I use Paypal for labels, but if it is cheaper via a regional box I use USPS.com since those labels aren't available on Paypal. I'd save time just using eBay since those are all available).
I have spent hours on the phone and via messages and nothing is being done on this technical ticket. The issue has been recreated by eBay reps multiple times so it is not my computer.
Here are the details:
I am a top rated/power seller seller. Let’s say I have items sold ready to ship. When I get to the shipping page (image 1) I can either click the “click here” link or purchase postage button.
If I click the “click here” link I am taken to a help page (image 2) that directs me to the Account Settings > PayPal account page.
On this page, you will see my account is already linked (image 3).
I have unlinked it and linked it back.
You will see in Paypal eBay is listed in my active billing agreements (image 4) for selling fees and buying (images 5 and 6).
The primary method is my Paypal balance followed by American Express. Both methods have funds available, but you can see my PayPal account has an available balance (image 7).
Now I return to the page to print a shipping label. This time I will select to purchase postage. I get an error message (image 8 that says “We're having trouble printing your label. We had problem getting PayPal payment authorization. Please log into PayPal and update the funding source.”
I don't know what else to do. I've worked with eBay representatives on this for months and never get a response.
