This is a signal flare for help. I've tried everything else, so maybe this will be seen by someone who can help. Screenshots are below the message.
There is a technical issue with the eBay shipping label page that is costing me greatly in money (due to not getting the top rated shipping discount from printing via eBay, and losing the extra $50 of included shipping insurance I would get as a top rated seller buying postage on eBay) and time (having to use multiple alternative shipping services. For instance, I use Paypal for labels, but if it is cheaper via a regional box I use USPS.com since those labels aren't available on Paypal. I'd save time just using eBay since those are all available).
I have spent hours on the phone and via messages and nothing is being done on this technical ticket. The issue has been recreated by eBay reps multiple times so it is not my computer.
Here are the details:
I am a top rated/power seller seller. Let’s say I have items sold ready to ship. When I get to the shipping page (image 1) I can either click the “click here” link or purchase postage button.
If I click the “click here” link I am taken to a help page (image 2) that directs me to the Account Settings > PayPal account page.
On this page, you will see my account is already linked (image 3).
I have unlinked it and linked it back.
You will see in Paypal eBay is listed in my active billing agreements (image 4) for selling fees and buying (images 5 and 6).
The primary method is my Paypal balance followed by American Express. Both methods have funds available, but you can see my PayPal account has an available balance (image 7).
Now I return to the page to print a shipping label. This time I will select to purchase postage. I get an error message (image 8 that says “We're having trouble printing your label. We had problem getting PayPal payment authorization. Please log into PayPal and update the funding source.”
I don't know what else to do. I've worked with eBay representatives on this for months and never get a response.
Thank you. I am looking for any and all ideas for help. I checked third party authorizations just now. The only one relevant I found was for a service called ShippingEasy. I went ahead and revoked the authorization, but the issue persists.
Yes, eBay labels did previously work. I started really actively selling as a business a few months ago, but I've had this eBay account for years and did sell a few things during that time. At that time, I could print eBay labels. However, I was using a different Paypal email address. I had that PayPal account closed after I had issues with a fraudulent transaction. I believe this is the reason for the error. Here's my reasoning.
1) Though it's not mentioned in the error when doing a single label, when I try to use bulk shipping the error I get says that I can't print a label because my PayPal account has been closed or restricted.
2) In the eBay mobile app, I am signed in to the same username that I use on my desktop and my listings I publish on the app go to my account. I say this to prove that I'm not misunderstanding and thinking my eBay app is signed into a different account.
The reason this is relevant is because every time I list, my Paypal account for payment defaults to my old Paypal account. This is not the Paypal account that shows in the Paypal section of eBay, and it's not the Paypal account I'm receiving money to for my sales. This leads me to believe that somehow eBay is still linked to my old Paypal account and believes there is a shipping agreement for it. This isn't causing issues with listing on the desktop and I can manually put the correct Paypal account on the app for each listing, but it is preventing labels from printing in my view.
Because the old PayPal account doesn't exist, there is no shipping agreement for PayPal to cancel when I call. There is also no account for me to log into to do it myself. If what I think is the problem is correct, this can only be fixed by eBay. I'm at their mercy.
Here is a screenshot from my eBay mobile app on one of the pages you see when creating a listing. It gives you a couple choices for the Paypal address, neither of which are my current account. Instead, they are two emails I used on my previous PayPal account which has been closed.
I've blocked out most of the email but some of the domain name, and they are not the domain name on my active Paypal account which is linked for buying/selling on eBay (but not linked apparently for shipping labels).
