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My listings do not include China for shipping but buyer has a Chinese address.

My listings only ship to the US, New Zealand and Australia.  But i just had two items sell to a Chinese buyer.  When I went to send the invoice all of the shipping selections are international and their listed address is in Beijing.  I told them that i dont ship to China and ebay should not have allowed them to choose a China shipping address.  I have given the buyer until midnight tomorrow to update their shipping to a US address or I will cancel the sales.  I double checked my listings first and China is not an option on either.  Just out of curiosity I was going to price the shipping but when I tried to do so ebay shows "no services available" for shipping options.

 

How did this happen?  How do I stop it from happening again?

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My listings do not include China for shipping but buyer has a Chinese address.

There's no need to automatically send an invoice to a buyer.  This buyer might have a US forwarding address that they can use. Just wait to see if they pay with a US address.

 

IIRC you can go to your Site Preferences to automatically block bidders/buyers whose primary eBay address is in a country that yo don't ship to.

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My listings do not include China for shipping but buyer has a Chinese address.

Where is that in Site Preferences?  When I googled this somebody mentioned it but I couldnt find it.

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My listings do not include China for shipping but buyer has a Chinese address.

It is under buyer requirements but China looks to be blocked already so the buyer must have an alternative address.

 

https://www.ebay.com/bmgt/buyerrequirements

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My listings do not include China for shipping but buyer has a Chinese address.

I had this happen. They used a U.S. address to bid and a Japanese address for shipping. 

I did go ahead and ship. It was an expensive item. There were problems with not getting a delivery scan and I had to track the scan down which took 2 months. In the future, I will cancel the sale using the problem with address option. Not worth the headache to me.

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