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Manage payments returns

I'm getting a message saying there was a problem issuing this refund.  This is the second time it has happened. The first time I called ebay and they said they would fix it the next thing I know i got a case for unresolved refund. I'm trying to get that off my account now I would like to keep my top rated seller. But I'm not sure how to even give a refund for a re turned item when every time i try it gives me this message?

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