Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! USPS Forgot Delivery Scan

I sold an item.USPS Delivered it but forgot delivery scan.I contacted customer and she confirmed delivery.Tracking still says it's waiting for delivery scan.I opened a case with USPS.The destination post office person called and said there is nothing...

Accepting Buyer Return

A buyer wants to return an item 30 days after they received it. Vintage (50 year old) stereo equipment. No returns accepted on listing. First he says in a message to me that it doesn’t “work”. Then an hour or two later he submitted a return request s...

Resolved! Question about returning items to the seller and refund

So i have an item i've returned back to the seller and he supposed to receive it today? Question is how many days does the seller have to issue a refund once it arrives to him and what to do in the case he refuses to refund me?

elevating an issue

I used the telephone hotline on August 27th to "elevate" an issue on "closed" return ID 5156489538 regarding order number 18-05422-81903. The service person (Kyla Bianca) said it "was elevated" and that someone from Ebay would contact me about the de...

Resolved! item not as described, does not accept returns

Hello,I have received an item that is different from what I bought, I bought a global version (multilangual) but the seller sent me the chinese version (only chinese and english).The seller does not accept returns, and the global version is pricier t...

eBay refunded buyer due to slow shipping

Shipped item international, package was delayed and tracking had not updated in weeks. Buyer opened case, I provided the active tracking. eBay closed case in favor of buyer, 5 days after closing the tracking updated to show the item was delivered. i ...

Resolved! I got my first return.....questions.

Yes, yes it's true......16 years, 1171 transactions, $10,992 in sales, and just having made Top Rated, I got my first return. I realize I have been VERY fortunate to this point, but it found me and we are dealing with it. I sold a 2 year planner/cale...

Seller want to cancel transaction because he did not anticipate high shipping fees!

Please help! I made an offer to a seller and he accepted it. Then he took a week to pack the item. I do not mind waiting because I would rather he's careful to pack it than to have it broken since it’s an antique. The problem is, after waiting and be...

Is there an external website to search usernames and leave negative feedback?

Just processed two returns. One the buyer broke the item and claimed that it happened during shipping; I won't describe part of the item that was broken, but it's impossible that it happened during shipping. The second, the buyer stole parts from the...

eBay system is ignoring my handling time, I can set 10 days or 30 days and expected date is the same

eBay system is ignoring my handling time, I can set 10 days or 30 days and the expected delivery date shown do not move, it just estimate it should be delivered within 8 days including weekends. What is wrong with eBay system???

What if USPS loses my package and ebay makes me refund the buyer?

USPS has a package stuck in a distribution center and I believe it's gone for good. If ebay makes me refund the buyer because they didn't get the package, what is my recourse? Fight with the post office? What happens if she then get the package weeks...

Resolved! Buyer giving good feedback mark for items claiming not received .

This is so weird . I sent out priority mail , tracking shows left my po Sept 14 , arrived Regional September 15, arrived at buyers po sept 16 , out for delivery and delivered on September 16. So I was left 5 star rating but the feedback says “Never r...

Trying to find Postage paid on eBay labels

I am trying to find where the information is for postage purchased on eBay. I bought the shipping label from them, but I can't find out anything about the label. I need a receipt for the postage.

FedEx Marking commercial addressas as residential.

brian@ebay Ok here are the examples:373142418721 124250166388 124318544626 373231793639 All going to shipping forwarders. This is ridiculous that eBay has been having this issue for over 4 years now, and has made it worse with the recent shipping sys...

Resolved! Are the 'Ebay Rates' for FedEx too good to be true? How do I get them?

I don't sell on ebay very often and I'm wondering whether I can trust the rates showing up on the Shipping Calculator. I entered a hypothetical destination (NY to LA) and the shipping calculator is showing these "Ebay Rates" for my package (15 x 12 x...