- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-14-2018 05:44 AM
My dashboard continues to ding me for late shipments. I have buyers that sometimes bid on an item and also
want other items that do not end the same day. In order to combine ship I have to wait until the buyer is thru
purchasing.
I ship same business day always and would like to know how to correct this issue.
Thanks! lite2337
Solved! Go to Best Answer
Accepted Solutions
Re: Late Shipping Error
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-14-2018 06:30 PM
You can't wait to combine multiple purchases - the timer on the first sale starts with the first sale, and if you hold off beyond your handling time to ship that first item you get a ding. (eBay reps MAY have stated that you can call eBay CS and get those dings removed, but IIRC, that doesn't work out in practice)
A partial fix is extend your handling time to cover the timeframe you set for combined purchases (ie: 3 or 4 day handling if you have "Buyers can send one combined payment for all items purchased from me within 3 days" which is the minimum), but the eliminated the possibility of having TRS+ listings.
The way eBay set this up you can't really provide that sort of customer service and retain TRS without a long handling time, which makes your delivery windows look long to buyers (although if you have a longer handling time like 3 days, but ship in one day most of the time, eBay will adjust the delivery timeframes shown to buyers to indicate you do ship quickly). But TRS+ is off the table in that scenario.
You are not TRS, don't have TRS+ listings, don't accept returns, so much of that doesn't apply, and a longer handling time might be the answer.
Re: Late Shipping Error
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-14-2018 06:30 PM
You can't wait to combine multiple purchases - the timer on the first sale starts with the first sale, and if you hold off beyond your handling time to ship that first item you get a ding. (eBay reps MAY have stated that you can call eBay CS and get those dings removed, but IIRC, that doesn't work out in practice)
A partial fix is extend your handling time to cover the timeframe you set for combined purchases (ie: 3 or 4 day handling if you have "Buyers can send one combined payment for all items purchased from me within 3 days" which is the minimum), but the eliminated the possibility of having TRS+ listings.
The way eBay set this up you can't really provide that sort of customer service and retain TRS without a long handling time, which makes your delivery windows look long to buyers (although if you have a longer handling time like 3 days, but ship in one day most of the time, eBay will adjust the delivery timeframes shown to buyers to indicate you do ship quickly). But TRS+ is off the table in that scenario.
You are not TRS, don't have TRS+ listings, don't accept returns, so much of that doesn't apply, and a longer handling time might be the answer.
Re: Late Shipping Error
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-14-2018 07:48 PM
>> the timer on the first sale starts with the first sale
IF the buyer pays for that first sold item. The timer starts when payment is made.
Should have been more clear about that.
Re: Late Shipping Error
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-15-2018 03:55 AM
As noted, the handling time starts when the buyer pays. I avoid this issue by ending all my auctions on the same day every week. Also I state clearly in my listings that I will give a shipping discount IF the buyer waits and pays for everything together.
Re: Late Shipping Error
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-17-2018 10:27 AM
Thanks for the 411
