Best regards,
Hi Velvet,
It is now one month after I posted on the March 16th Weekly Chat about the Label Size function not working and this issue remains unresolved (and I have not been advised of any updates from anyone at eBay on this issue). That was the FireFox version I posted about and the first pic below is the one I used on the Weekly Chat. As a courtesy to eBay I started to test some things on another browser, Edge in this case. I do not use Chrome as mentioned on some other issue threads. Below the first pic I delve into what I found on Edge.
Regarding Edge I had mixed results ... while the sizing % function works on that browser it winds up being multiple extra steps PER label because the setting I select for size % is not retained. Below is a collage of pics I put together to illustrate ALL the extra steps required to get the functionality. First the functions are flipped to the opposite side of the label display, not an issue just and observation. Next, numbered points mean using the slider bar, display expansion links, more slider bar, deleting the default 97% (yep, on there EVERY time I do this), type in new value, etc.
Before any of the newer label flows were launched I could use the browser File menu Print set up functions that would RETAIN my default size preference so it was very streamlined to print the desired size EVERY time without any extra work. When I needed to change the size to smaller then my normal size I could do that then reset the default. Now the File menu only has Print, nothing else for eBay labels.
The newer label flow versions have been no improvement in this regard. If there are specific browser settings required to get the functionality of the eBay label flow then eBay needs to provide those for FireFox, Edge and Chrome.
In closing, the eBay label flow does not work correctly on either FireFox or Edge and it would be nice to see some urgency on eBay's IT Programming Department part in fixing these issues or providing browser settings so their programmed functionality actually works.
Sincerely,
Mr. L
@mr_lincoln wrote:
I thought it was time to bring this issue back to the forefront for resolution. Nothing at all has been done about this. The thread I created back in March this year is not the earliest this problem has been around. As of this writing the label size % still is not functional on one browser and not retained as a default on another browser.
This was happening last year too ...
Obviously, any help you can give to get this long standing issue resolved would be greatly appreciated.
Regards,
Mr. L
Hey @mr_lincoln! We will make sure to get this information and example over to our Shipping Team. If they need anything else we will be sure to reach back out!
Devon,
devon@ebay wrote:
@mr_lincoln wrote:
I thought it was time to bring this issue back to the forefront for resolution. Nothing at all has been done about this. The thread I created back in March this year is not the earliest this problem has been around. As of this writing the label size % still is not functional on one browser and not retained as a default on another browser.
This was happening last year too ...
Obviously, any help you can give to get this long standing issue resolved would be greatly appreciated.
Regards,
Mr. L
Hey @mr_lincoln! We will make sure to get this information and example over to our Shipping Team. If they need anything else we will be sure to reach back out!
Excellent devon@ebay ... you can see on my OP all the extra steps necessary on Edge to change the % ... and for some strange reason the default on Edge is 97% not even 100% ... very strange ...
Mr. L
@mr_lincoln wrote:
devon@ebay wrote:
@mr_lincoln wrote:
I thought it was time to bring this issue back to the forefront for resolution. Nothing at all has been done about this. The thread I created back in March this year is not the earliest this problem has been around. As of this writing the label size % still is not functional on one browser and not retained as a default on another browser.
This was happening last year too ...
Obviously, any help you can give to get this long standing issue resolved would be greatly appreciated.
Regards,
Mr. L
Hey @mr_lincoln! We will make sure to get this information and example over to our Shipping Team. If they need anything else we will be sure to reach back out!
Excellent devon@ebay ... you can see on my OP all the extra steps necessary on Edge to change the % ... and for some strange reason the default on Edge is 97% not even 100% ... very strange ...
Mr. L
Hey devon@ebay ,
I noticed on my Edge browser that the default % is now 100% not 97% ... can you confirm with the Shipping team that they made some programming changes? The reason I ask is that now on Edge when I go to Print a label it thinks I am sending a Fax instead. This does NOT happen on FireFox and the size % issue there remains unchanged from when I first reported the issue ...
Regards,
Mr. L
@mr_lincoln wrote:
@mr_lincoln wrote:
devon@ebay wrote:
@mr_lincoln wrote:
I thought it was time to bring this issue back to the forefront for resolution. Nothing at all has been done about this. The thread I created back in March this year is not the earliest this problem has been around. As of this writing the label size % still is not functional on one browser and not retained as a default on another browser.
This was happening last year too ...
Obviously, any help you can give to get this long standing issue resolved would be greatly appreciated.
Regards,
Mr. L
Hey @mr_lincoln! We will make sure to get this information and example over to our Shipping Team. If they need anything else we will be sure to reach back out!
Excellent devon@ebay ... you can see on my OP all the extra steps necessary on Edge to change the % ... and for some strange reason the default on Edge is 97% not even 100% ... very strange ...
Mr. L
Hey devon@ebay ,
I noticed on my Edge browser that the default % is now 100% not 97% ... can you confirm with the Shipping team that they made some programming changes? The reason I ask is that now on Edge when I go to Print a label it thinks I am sending a Fax instead. This does NOT happen on FireFox and the size % issue there remains unchanged from when I first reported the issue ...
Regards,
Mr. L
Hey @mr_lincoln! I will get this over to the Shipping Team and once they give me an update I will be sure to share it with you!
Devon,
