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Judgy customer- Thought y'all would appreciate this

Note that this was a $10 item with free shipping.

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Message 1 of 14
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13 REPLIES 13

Judgy customer- Thought y'all would appreciate this

Today was a legal holiday and as such, there were no USPS regular deliveries today. 

ETA: Post offices were closed today also.

albertabrightalberta
Volunteer Community Mentor

Message 2 of 14
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Judgy customer- Thought y'all would appreciate this

But HE got mail, lol.

Message 3 of 14
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Judgy customer- Thought y'all would appreciate this

And, as an aside, your responses were such that your buyer is going to be even more judgy not forgiving which is what you should have been striving for. With your responses I wouldn't buy from you again. And it would probably affect my feedback which, I assume, you would decry as being inappropriate even though you brought it on yourself.

The customer is always right.

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand
Message 4 of 14
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Judgy customer- Thought y'all would appreciate this


@oldskoolmadskilz wrote:

Note that this was a $10 item with free shipping.

"Makes me feel that I shouldn't have given you that free upgrade to First Class mail."


You mean the upgrade that saved you $ because First Class cost less than your advertised Parcel Select shipping?

Situation was not handled well. If you're initiating contact in that situation, a message like this is all you need - no photos:

Buyer,
Post offices are closed today for a national holiday. Your package is shipping tomorrow, Tues Oct 11, when my local post office reopens. A tracking number was added to the transaction.
Seller

Message 5 of 14
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Judgy customer- Thought y'all would appreciate this

A customer who accuses me of waking up late, not driving to the post office, and not being on their beckon call in the evening I don't need.  

Message 6 of 14
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Judgy customer- Thought y'all would appreciate this

Bro; no excuses. Drive to the next available state with an open post office. lol

Message 7 of 14
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Judgy customer- Thought y'all would appreciate this

No question the customer behaved like a (insert word of choice here) and we all dislike the current climate of entitled buyer behavior. You stooped to the buyer's level which is why you're getting a response from posters that's probably not what you expected. One professional reply and you would have "won" without having to engage in the nonsense.

Buyer,
Post offices are closed today for a national holiday. Your package is shipping tomorrow, Tues Oct 11, when our local post office reopens. A tracking number was added to the transaction.

If you have any additional questions, please look for a response tomorrow during business hours.
Seller

Message 8 of 14
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Judgy customer- Thought y'all would appreciate this

Considering I didn't have my phone next to me while eating dinner so I could immediately respond to their messages, it's the least I can do.  They deserve that.

Message 9 of 14
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Judgy customer- Thought y'all would appreciate this

Customer is an idiot... BLOCK.  I don't agree that the customer is always right, there are people you'll have great life long dealings with, and then there are those that life is too short to put up with.

Message 10 of 14
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Judgy customer- Thought y'all would appreciate this

I can block? Even if there is an order?

Message 11 of 14
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Judgy customer- Thought y'all would appreciate this

You can block against future sales. The existing sale will stand.

Best Buddy List 

Message 12 of 14
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Judgy customer- Thought y'all would appreciate this

No, I meant afterward.... Doesn't sound like someone you want repeat business with.

Message 13 of 14
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Judgy customer- Thought y'all would appreciate this

the order is done: yet you can block them from further purchases.

https://www.ebay.com/help/selling/resolving-buyer-issues/blocking-buyer-ebay?id=4082 

Message 14 of 14
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