Shipping

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Handling a carrier adjustment due to buyer missing apt number

I recently sold an item and it arrived to the correct address listed and it was adjusted since it was missing the apartment number. The adjustment was automatic and I had no say in it. I was charged for that and wanted to know what I could to handle ...

Says delivered but not delivered, next step? Need Help.

I sold an item through eBay, I bought the "Require Signature Upon Delivery", AND the "Liability Coverage" Insuraces when I purchased the Label. I shipped the item like normal and the tracking says it was delivered. However the buyer messaged me and c...

Revenue Assurance appeal approved

I am a seller. USPS charged me extra postage through ebay. However, I paid the extra postage at the Post Office when dropping package off. On 8/29/2022 USPS approved an my appeal request for refund of money paid for extra postage at time of drop off....

Resolved! Estimated Shipping With New Shipping Tool

I was permanently switched to the new eBay listing tool tonight. I called eBay and they said, "use calculated shipping" until they fix it. This is complete nonsense since it was like this 7 months ago. I don't mind all the "details" that you have to ...

Usps package pickup restrictions

I use the USPS app when I schedule a package pickup and a few days ago I noticed this new text that mentions restrictions for my address. I wonder if it says this for everybody or did I get singled out since I chose the wrong package option? I'll adm...

Sipping parcel select

We sold a nut bowl item no. 18543322069 for $4.25 and chose to ship it parcel select .The buyer paid$7.95 shipping to zip code 46280 when I put in calculate shipping We printed a shipping label and had to pay $8. 20 for shipping. Why did this happen?

Resolved! USPS Regional A or B Box Question - Can I use them for "Regular" Priority Mail and pay full price ?

Hello,I have excess USPS Regional A & B boxes on hand. Am I allowed to just black out (with a broad tip marker) the Regional A or Regional B text print on the boxes, and just use them for regular USPS Priority Mail... as long as I pay normal USPS Pri...

Holiday shipping increase

I know ebay announced Holiday shipping increases on 9/21 ,however their shopping cart is not updating with new pricing. I ship using calculated shipping with exact measurements. I had over 10 labels today that ebay undercharged buyers and I had to pa...

OMG - USPS - NY to Parts West !

I absolutely CRINGE seeing the POSTAGE RATES - NY to parts West - (where most of my items go).I feel so bad for Buyers, (and, Sellers), as the FVF are on Postage.Sure to kill Sales & deter Sellers listing lower price, weighty items.WHAT is USPS 'thin...

Resolved! I've lost track of how we do a partial refund for combined shipping or overcharge?

The same old story - person bought two items and paid...but I shipped as one package, and I want to refund the guy a few bucks.Can we still do this?I can't seem to find the "Refund" button like I used to...?

Change of address

I moved and wanted to pay for an item with PayPay. How can I change my Address at eBay Commerce Inc.?

Voided shipping label, made new one at Post Office, old one still showing on item page?

1st time selling on eBay in about 10 years, and I don't recall using anything like the Seller Hub back then. I had sold the item I listed on 3/7/21, and used the service to print the shipping label from within eBay. Realized after purchasing the labe...

Resolved! Combined shipping

Hi,using the Flobal Shipping Program .... is combined shipping for example from US to Germany possible? If not, why? Regards,Mathias

I sold a shirt and printed a shipping.label then he didn't pay so I did not ship but I had spent $.

$18.32 for the label. How do I get my money back.

I sold and recieved payment for an item - Is it too late to set up local delivery?

It turns out that the buyer is in the same city as me and I'd rather deliver it personally given the weight and cost. That way I eliminate all the variables about it being lost, stolen, or having someone claim they didn't receive what they ordered.Bu...