02-16-2025 04:57 AM
I recently sold an item that was returned as undeliverable by USPS due to expired mail forwarding. The shipping was flat rate shipping and the label was purchased through eBay. The seller has not contacted me yet and I wanted to know what the best option to handle it is, so I can let them know.
I prefer to keep it within eBay, so I believe that my best options are to either 1. refund the difference between the purchase price and my shipping or 2. cancel the order and eBay will handle the refunded amount. I wasn't sure if either option is better for me as a seller because I don't want any bad reviews or marks against my account.
I also plan to contact the buyer to let them know of the situation and I plan to relist the item in case they want to purchase with the correct address.
02-16-2025 05:14 AM
This is my standard advice for RTS (returned to sender) packages. Take the parts that are relevant to your situation.
You have a few options. You should decide which route you'll be taking and communicate with the buyer, but wait until the item is returned (and delivered) to you before you take any of the following actions.
02-17-2025 07:17 AM
Another question regarding this order. I sent a message to the buyer giving them the option to refund less fees and shipping or pay for shipping via paypal so I could ship the item to the correct address, but did not receive any response. However, they have opened a Item Not Received case on the order and I am not sure which option to choose. If I select refund, I am out the shipping cost and I am afraid that they will leave negative feedback for the order. Is it advisable to send the buyer a message on the INR case with the detailed shipping information showing that the item was returned to sender?