Buyer bought and paid, but forgot to change old address to new. USPS returned as 'unable to forward'. Buyer wants to pay postage for re-mailing. How can I get that postage from buyer.
You have a few options @fandb70. You should decide which route you'll be taking and communicate with the buyer, but wait until the item is returned to you before you take any of the following actions.
You can refund the buyer the item cost minus original shipping and minus your eBay fees which won't be credited on a partial refund. Go to your orders page, find the transaction and select "send refund." On the next page enter the amount. After that, relist the item and tell the buyer to repurchase it with the correct name/address.
Have the buyer to pay for re-shipping. Send them an invoice through PayPal or give them your PayPal e-mail. This is post-sale so it's OK to exchange e-mail addresses. It's also OK to ship to a different address because it's technically not tied to the original transaction. You would not purchase the shipping label through eBay or upload it to the transaction. You would purchase it from an alternate site like pirateship.com or paypal.com/shipnow and you can send the buyer the new tracking # through e-mail or eBay messages.
You can cancel the transaction "problem with address" which will trigger a full refund to the buyer and your FVF would be credited.
You can do nothing. The buyer's MBG protection is voided when there's a package delivery attempt. I don't recommend this because even though you'll win an INR (item not received) claim on eBay, there's nothing stopping that buyer from going to their credit card to file a dispute which would grant them a full refund from your account. I also think that handling it before it gets to this stage with a partial refund is the "right" thing to do if you're not going to make reshipping arrangements.
