Item not received

[jesmarimartine_4]

I bought this item, paid for it, never received it and now I can't contact the seller. I sended a couple a messages requesting a refund and had no answer. I tried to make a complaint but EBay can't find the article I paid for and didn't recieved. What do I do now? Will I get a refund? And how do I make a complaint?

[pburn]

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@jesmarimartine_4 wrote:

I bought this item, paid for it, never received it and now I can't contact the seller. I sended a couple a messages requesting a refund and had no answer. I tried to make a complaint but EBay can't find the article I paid for and didn't recieved. What do I do now? Will I get a refund? And how do I make a complaint?

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If you have not received your item and it is past the estimated delivery date:

• Go to your "My eBay" account. 
• Click on "Purchase History."
• Find the listing for the item you didn't receive and click on "I'd like to . . . "
• Click on "I didn't receive it."
• Follow any further instructions from there.

You have 30 days from the estimated delivery date to file an "Item Not Received" (INR) case with eBay. If it is past 30 days, you have 180 days to file an INR with PayPal.

If the listing is not in your Purchase History, check your emails to see if there has been any correspondence from eBay concerning the listing.

This page may also help:

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=7#section2

Good luck, and come back if you have further questions.

[mam98031]

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@jesmarimartine_4 wrote:

I bought this item, paid for it, never received it and now I can't contact the seller. I sended a couple a messages requesting a refund and had no answer. I tried to make a complaint but EBay can't find the article I paid for and didn't recieved. What do I do now? Will I get a refund? And how do I make a complaint?

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When did you purchase the item?

[kaelykat]

I just wanted to add to what @pburn posted that if the item no longer shows up in your purchased items list, go to your PayPal account and find the transaction there. File an Item Not Received dispute through PayPal.

[mam98031]

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@kaelykat wrote:

I just wanted to add to what @pburn posted that if the item no longer shows up in your purchased items list, go to your PayPal account and find the transaction there. File an Item Not Received dispute through PayPal.

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Everything should show on your Purchase List.  You can adjust the date range, so you can find stuff for even a couple years or more.  But if it is too old to file a claim, that is different.  And you are correct, the OP can certainly file with PP if they paid via PP.  Or if they used a credit card, they can file with their credit card company.