Item missing at UPS Access Point

[jalve]

An item I purchased on eBay has been marked "delivered", but according to UPS it was delivered only to a UPS Access Point, which is a local supermarket. I went there to pick it up but they couldn't find it! Now what? How does this go on from here? Tomorrow I'm planning to call UPS to complain, but what if they still can't find it?

[thallidguy]

What ship-to address did you provide the seller? Was it your home address, or the supermarket?

[jalve]

Home address.

[thallidguy]

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@jalve wrote:

Home address.

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Then I would definitely suggest calling UPS and asking them to put a trace on the package. This sounds like a screw-up on their part, unless the seller screwed up the addressing.

[hafoster]

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@jalve wrote:

Home address.

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Since UPS does not display zip codes in their delivered tracking --

you'll lose INR if your home is in the same city as the supermarket.

[jalve]

That can't be so... Lately UPS has been delivering all my packages there. Does that mean I no longer have any protection in case the supermarket loses them?

[ed8108]

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@jalve wrote:

That can't be so... Lately UPS has been delivering all my packages there. Does that mean I no longer have any protection in case the supermarket loses them?

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Why is UPS delivering your packages to a supermarket instead of your home address?

Why is the supermarket accepting packages for you?

[ed8108]

You never enrolled into UPS access Point ?

[thallidguy]

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@ed8108 wrote:

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@jalve wrote:

That can't be so... Lately UPS has been delivering all my packages there. Does that mean I no longer have any protection in case the supermarket loses them?

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Why is UPS delivering your packages to a supermarket instead of your home address?

Why is the supermarket accepting packages for you?

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I'm curious about that, too. If the OP used his home address as the ship-to address, that's where it should have been delivered.

[jalve]

Not as far as I know. But I am seldom home when UPS tries to deliver, so it was convenient as long as it worked.

[kattinsanity]

I don't know the OP's situation but I can't get UPS delivery to my house in the winter months.  Those brown trucks can't make it in or out my driveway~~1/4 mile long up and down hills.

In my little town of 500 I believe I could have packages left at the local hardware store which is the shipping place for UPS packages~~access point as the OP calls it.  So, even though I have items shipped to my home address I could arrange they be left there and I would pick them up.  I just make a point NOT to order anything that ships UPS or FedEx in the winter months.

[jalve]

Apparently UPS has some sort of deal with the supermarket. The supermarket is advertising on their wall that they have a UPS Access Point.

However, the bigger question in my mind is, why is the item marked "delivered" on eBay before it is actually delivered to me?

[kattinsanity]

Your items are delivered to the supermarket at your request so they are scanned as delivered when they are delivered there.  The supermarket has no way to scan them as delivered when they hand them off to you. UPS wants to make sure their obligation ends when it is delivered to your  chosen destination.  Once it's scanned as delivered to the supermarket their responsibility for the package ends.  If someone at the supermarket misplaced it or it got stolen it's between you and the supermarket~UPS is out of the picture at this point.

[jalve]

Sounds logical - but that is pure speculation, not true. Firstly, the supermarket does have a UPS scanner, and secondly, they ask me to sign for the packages on it when I pick them up. UPS tracking shows "delivered to UPS Access Point" and "awaiting customer collection" until I do. It is eBay's tracking that mistakes the "delivered to UPS Access Point" for "delivered", and for instance prevents me from sending a complaint to the seller that the item has not been received. This needs to be fixed!

My current case ended happily. Today I went back to the supermarket and there was a smarter (or less busy) cashier who was willing to look for the package, and she eventually found it. The package was just too BIG to notice! 😉

[jalve]

My previous reply vanished somehow, so let me try again... I hope this won't be a duplicate.

The supermarket has a UPS scanner and they ask me to sign for the packages when I pick them up.

UPS tracking shows that the package has been delivered to a UPS access point and that it is awaiting for customer collection until I pick it up. So, it is only eBay tracking that mistakes "delivered to UPS Access Point" for "delivered". Since this prevents me from complaining to the seller that the item has not been received if it goes missing at the UPS Access Point, I think this is a bug that needs to be fixed.

My current case ended happily. Today I went back to the supermarket, and there was a smarter (or less busy) cashier there, who was willing to look for the package. Eventually she found it! The package was just too BIG to notice! 😉