06-03-2020 03:10 AM
Hi All,
I bought a set of wheels a few months ago, paid straight away. I didn't hear anything from the seller for a week so I asked when they would be posted. I had a reply saying he had symptoms of coved19 and would post them out when he could. I left it another 3 weeks and contacted him again. No reply. Waited another few days and messaged him again, still no reply. I checked his other items for sale and found that he sold and posted an engine 2 weeks after I paid for the wheels. I opened a case with ebay and they said that there was no ebay protection on the sale, and that I have to try and work it out with the seller? if he wont respond how can I? I had a message this morning from ebay saying that my case has now been closed?? It wont let me open another case either?
anyone have any suggerstions?
06-03-2020 03:23 AM - edited 06-03-2020 03:24 AM
It seems you waited too long to get help from eBay.
If you paid using PayPal log into your PayPal account and file a case there.
Do not close the case until it's resolved. Be sure to ask PayPal to step in when you see that option available.
https://www.paypal.com/signin?returnUri=https%3A%2F%2Fwww.paypal.com%2Fdisputes%2F
You are asking on the eBay US site.
Log out and go here to return to your home site.
eBay UK
http://www.ebay.co.uk/