Is there any way to provide buyer return label if no case opened?

[time-travel_agency]

Email exhange w buyer, I agree to return, no case opened.

Does there have to be a "case" to use an ebay label that I buy & he prints?

If so, can I start & do this as the seller?

OC I can just refund post & he does the label, but ebay label would be better.

Would seem ebay wants to make easier for resolution w/o formalities, but what about this?

[green-night · Accepted solution]

You want them to open a return.

That is how you get your final value fees refunded once the item is returned and you issue the refund.

[myboardid]

I'm not good at making a label and putting it in a PDF file, so I have printed mine and sent it in an envelope to the buyer.