Irked at a return request

[sfollis64]

A customer wants to return a book because he didn't like it. I have a no return policy. Is it worth it to refuse the return?

It's only

20.00, but its the principal. And, if I do accept it, I guess I will lose the shipping since it was free to the buyer. 

One more question, does the buyer pay for return shipping?

Thank you!

[lex-talon]

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@sfollis64 wrote:

A customer wants to return a book because he didn't like it. I have a no return policy. Is it worth it to refuse the return?

It's only

20.00, but its the principal. And, if I do accept it, I guess I will lose the shipping since it was free to the buyer. 

One more question, does the buyer pay for return shipping?

Thank you!

That would be a "remorse" return, buyer pays for return. You can refuse the return if you like.

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[chapeau-noir]

I'd refuse.  You're not a lending library.