Shipping

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Accidentally swapped labels.....whats the best way to help my buyers??

I used the shipping tool to print multiple shipping labels, but I unfortunately put the wrong label on two packages (customer A received the package for customer B, and customer B received the package for customer A)...I contacted both customers, and...

eBay FedEx shipping discount not updated to seller listing--over charging for shipping

I have linked my eBay seller account to FedEx and receive a health discount on their cost. But my buyers consistently are charged MUCH more than my actual cost. Buyers are always charged accurate USPS discounted amount; to the penny. But not FedEx bu...

items sold but stack on the airport due the virus

hello i have a problem i have already sold a good amount of items i have already shipped them...but the aeroplanes are not flying...and all the parcels are stack on the airport...soon the sellers they are gonna ask me where is my item i want a refund...

International Shipping?

Is it safe to say that packages shipped Internationally will arrive in a timely fashion, or even at all? Given the current situation, are the cargo planes still traveling? Sorry if this sounds like a dumb question, occasionally I make overseas sales,...

Resolved! Free Shipping Option Not There

I have tried to figure this out all day.......why would my Free Shipping option not show up to be chosen under “Domestic Shipping”? I have he options under Shipment Type of: Flat: same cost to all buyers, Calculated:Cost varies by buyer location and ...

eBay is charging me for return shipping on a purchase

All of my listing are set with "Buyer pays return shipping". I just had a return request, and when I authorized it I had to pay for it, ther was no option for me to check off for buyer to pay it. I did recheck the item and it clearly is set for buyer...

USPS Nightmare!!

I am in the UK and recently bought some items from a US store in mid March and had deliveries sent to me by standard USPS first class post. ALL the four items (wrist watches) are still stuck at the outward despatch office!! The oldest has been there ...

WHERE IS LIVE CHAT?

WHERE IS LIVE CHAT/ it doesnt seem to be available. there are no phone lines, this cannot go on, surely, its not fair on the customers

Unable to report a buyer making false return.

Hello All,As I am facing issue in return. The buyer making the wrong claim and asking a full refund. How can I contact eBay for this? Also, he does not want to understand the concern.

HELP! How do I ship to Hong Kong??

Just had a customer purchase an item and he is located in Hong Kong. When I go to print the label eBay says the address is invalid. I contacted the buyer to confirm the address and it is correct. Google fails to pull up his address as well. also it l...

Package damaged due to seller negligence

So, my mom bought a very expensive, brand new lego set that was sealed in the box. When she received the item, she found the seller did not put the set in a box for shipping & had put the shipping labels directly on the lego box & put packaging tape ...

Resolved! No USPS Priority Mail Option for My Sale

Today I sold an item, nothing special about size or shape of package, 1 pound plus. Going from Iowa to Colorado. Only 3 shipping options were available to me: parcel select, an envelop and a fixed price pkg I think. Could not get an option to use Pri...

Resolved! Why am I forced to refund or pay for return shipping when that wasn't specified in my listing?

I had a buyer request a return on a 5 disc CD changer that stupid Fedex trashed in shipment even though it had 3 inches of foam around it. My listing was set to buyer pays return shipping, yet eBay forces me to send a label or just refund her. The re...

Fedex Ground wont work for me even though set as delivery option.

Its grayed out as an option and shows "We could not get a quote for this service. Please check the order details and try again ". The order details give Fedex ground as an option. The ground option does not work for any size package to any zip code.D...

FedEx overcharges - Shipping information was correct, but discount amount changed

Has anyone had this happen to them? On multiple labels, I purchased a FedEx label for the correct dimensions and weight. Delivery was fine, but I was upcharged significantly on final invoice billing. In each case, the information I entered and the pa...