INR for direct signature required

[johnschuricht]

Its been interesting reading past discussions on this topic but I am curious what the current consensus is.

I bought an item recently from a 6,000+ feedback US seller for about $300 which is under the $750 seller protection requirement. Shipping was listed FedEx ground or home with no other specific shipping details listed. The seller decided to mark the shipment as direct signature required, that option or another specified that I can't see prevents any changes by myself for signature release, signing a door tag, specifying delivery time/location, hold for pickup, etc. A signature is not possible so even though other packages were left by FedEx during the delivery attempts, this one will be returned since it had 3 delivery attempts. Even more fun, FedEx has no locations near here so its 50 miles away.

20 years on ebay and this is the first time a seller has done this to me and I am more than a little PO'd. The item will be going back to the seller and I am happy it's 60 lbs and was free shipping. My question is would it be better to file an INR on ebay, use a different category, file with paypal or jump to a chargeback? The seller is going to eat the shipping since they changed the shipping terms by not specifying in the ad that there is a direct signature requirement and being under $750 where ebay terms would provide assumption of a signature requirement.

Today was the third delivery attempt. Current status on ebay shows out for delivery and "Delivery exception - Customer not available or business closed" under details.

[mvls1]

John, while I understand what you are saying, I have ALWAYS been able to request another delivery day or time from FedEx that works for me once they leave their first notice. Maybe FedEx is provides better service where I am, but either way I believe that the seller was not unreasonable with that addition. While for items over $750 Ebay requires signature service, I do not believe that they show that on the shipping details and most sellers probably do not add it to their listing. I know I do not, but I do send the buyer an email at shipping time notifying them it is going to them signature required. Never had a problem yet. With the little protections offered sellers by  Ebay these days every seller has to be proactive. Besides a buyer that has their item stolen and NOT refunded by the seller is just as likely NOT to shop on Ebay again. The signature reqirement is for the protection of both the buyer and seller.

[raven.m12]

Honestly I think your best bet would be to go ahead and file the charge back. I don't know about PayPal but eBay will see a delivery attempt the same as being delivered.

[corvettestainless]

The $750 requirement is from Paypal, not ebay and is required by them for seller protection. Does not mean that it can be added to lower dollar amounted items, and the seller adding this without stating is also not an issue. People buying products delivered have to be prepared to accept, signature or not. 

Did you contact the seller?

What did you do the 1st 2 times delivery has been attempted? 

The driver just wants to get it off his truck- you can leave a note at the door with a signature on it approving them to leave on the porch, or you can leave a note asking them to give to neighbor for signature (obviously you would have to arrange that with a neighbor). 

Obviously at this time, simply start by Filing a NR return with ebay first. You can simply put 'not available for signature, was not stated in listing' in the description portion of your return request. 

[myangelandmyprincess]

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@corvettestainless wrote:

The $750 requirement is from Paypal, not ebay and is required by them for seller protection. Does not mean that it can be added to lower dollar amounted items, and the seller adding this without stating is also not an issue. People buying products delivered have to be prepared to accept, signature or not. 

Did you contact the seller?

What did you do the 1st 2 times delivery has been attempted? 

The driver just wants to get it off his truck- you can leave a note at the door with a signature on it approving them to leave on the porch, or you can leave a note asking them to give to neighbor for signature (obviously you would have to arrange that with a neighbor). 

Obviously at this time, simply start by Filing a NR return with ebay first. You can simply put 'not available for signature, was not stated in listing' in the description portion of your return request. 

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Since this Is direct signature required neither of the options you suggest would work.  The person who it is addressed to has to be there to sign for the package.    It can’t be signed for online to be left either.  It can be directed to another address the sender would need to Be the one available at the alternate address to sign.   They can and will ask for id. It can also be directed to a Walgreens for the sender to pick up after it’s delivered. The sender will have to show id when picking up there 

[raven.m12]

Actually it IS an eBay requirement for items $750 and higher
https://www.ebay.com/help/policies/selling-policies/seller-protection-policy?id=4345


If a buyer reports that an item hasn't been received

If you ship an item within your stated handling time and provide tracking information to the buyer before you or the buyer asks us to step in to help with a request, you're protected.

Tracking information needs to include:

A delivery status of "delivered"
The date of delivery
The recipient's address that matches the one shown on the order details page
Signature confirmation if an item has a total cost of $750 or more

[monster-deals]

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@johnschuricht wrote:

My question is would it be better to file an INR on ebay, use a different category, file with paypal or jump to a chargeback?

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That won't benefit you.

It is better to contact your buyer and ask them nicely to re-ship the item and that you are willing to pay for it.

[dede394]

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@monster-deals wrote:

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@johnschuricht wrote:

My question is would it be better to file an INR on ebay, use a different category, file with paypal or jump to a chargeback?

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That won't benefit you.

It is better to contact your buyer and ask them nicely to re-ship the item and that you are willing to pay for it.

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As @johnschuricht has already explained, there's not sense in repaying to reship a commonly-available 60-pound chuckle ball.

PayPal is the way to go: If tracking doesn't say the word "Delivered" then PayPal rules in favor of the buyer, and forces a refund. At PayPal, it doesn't matter what else tracking also says.

[monster-deals]

@dede394 wrote:

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@monster-deals wrote:

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@johnschuricht wrote:

My question is would it be better to file an INR on ebay, use a different category, file with paypal or jump to a chargeback?

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That won't benefit you.

It is better to contact your buyer and ask them nicely to re-ship the item and that you are willing to pay for it.

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As @johnschuricht has already explained, there's not sense in repaying to reship a commonly-available 60-pound chuckle ball.

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It isn't the cost of the shipping or the weight of the item or what the item even is that is the problem here. 

None of that is relevant.

[johnschuricht]

myangelandmyprincess, Walgreens isn't in this area but in this case it wouldn't matter anyways. Fedex won't allow the shipment to be redirected. I tried and it's part of the reason I am PO'd over this, the seller locked all delivery options.

monster-deals, I am not bothering to contact the seller and definitely not going to have this reshipped and pay for it. The shipping terms in the listing would have had Fedex leave the package at my door the same day they left other packages and I would have been happy. The seller made a change that prevented that from happening and I am not jumping through any hoops to make the seller happy after they screwed me. The weight and cost of shipping only apply because it makes me happy knowing the seller will eat it after causing this issue. That seller won't end up with any money from me for this item or any future items.

dede394 I went ahead and started a paypal dispute. Hopefully that ends up being the easy way. Interestingly, Paypal removed the sellers information after I started a claim and now just says ebay under the seller.

[monster-deals]

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it makes me happy knowing the seller will eat it 

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That is the attitude of buyers that has made ebay what it is today.

[corvettestainless]

Where do you keep getting these 'shipping terms' from? When choosing 'shipping' methods on a new listing, there is no where to pick 'signature fedex'- only the different type of fedex; then afterwards, when creating the label, is the 'signatures' and 'insurance' chosen. It is not shown before.

Are you just assuming because the seller did not state 'signature' in his written description, that is the 'shipping terms'? 

[dede394]

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@johnschuricht wrote:

I went ahead and started a paypal dispute.

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Go back right away @johnschuricht and click Escalate To PayPal your dispute to a claim at the bottom of the page, reason not received, did not get refund.

[kensgiftshop]

If signature required wasn't mentioned in the listing, I'd think it would be an INAD.

[johnschuricht]

dede394, thanks, I escalated it a few minutes after submitting the claim.

underhood_dressup, perhaps shipping terms was not the best way for me to describe it. I am aware of what ebay allows when picking shipping options from the selling side. The seller did not state direct signature required anywhere in the listing. The assumption comes in default shipping options and signature requirements being >$750. Without those it is assumed there are no additional changes from default shipping options just as one would assume that the seller does not select an option to hold at a Fedex location or deliver to the neighbors house.

[itsjustasprain]

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@johnschuricht wrote:

myangelandmyprincess, Walgreens isn't in this area but in this case it wouldn't matter anyways. Fedex won't allow the shipment to be redirected. I tried and it's part of the reason I am PO'd over this, the seller locked all delivery options.

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Actually its Ebay that prevents redirecting a shipment. Unless the seller was using his own Fedex account which is unlikely. Ebay has a special agreement with Fedex thats supposed to prevent buyers from redirecting the delivery because a scam buyer could do that and then file an INR complaint because the tracking would show that the package did not get delivered to the address on the payment. The seller paid for the shipment but its Ebay that owns the Fedex account.