Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

New Shipping page does not recognize 15.9 oz as first class!

Tried to print out a label this morning through ebay. Unfortunately the go back to classic button is gone and I have to use the new shipping page. I put in the weight as being 16 oz because it is 15.3 and you cannot put 15.3 on the new page. On the o...

Months after waiting, I ask for a refund. Seller refuses.

I bought something in December-- it was a pre-order. It was was supposed to arrive by January 20th, but it was delayed once by the manufacturer to the end of February, I was okay with this... But when that time passed and the seller still didn't ship...

default mobile app shipping settings

all of my items are a flat rate for shipping by buyer ($1.00) so I have to go into this area and change this setting for every single item that I list. Is there a way to change the default settings on the mobile app when i list? Changing it manually ...

Opposing logic on filing a claim with USPS for damages

I understand that eBay policy dictates that, if an item that I sold is damaged in shipping by the USPS, I have to refund the buyer’s money, ask them to hold onto the original packaging and damaged item, send me pictures of the damaged item and origin...

shipping

I shipped an item I sold to the buyer and by the time it reached the buyer someone had torn the package and removed the item so when the package was delivered the buyer only received the packaging envelope and packaging slip. What do I do? Am I cover...

Global Shipping Program.

Hello Community -- I have sold many things using the GSP, but for some reason, it seems not to be working. I have three recent sales and I've checked the box for Global Shipping Program (like I've always done in the past). The item sells and it's som...

ebay or PayPal refund better buyer?

I purchased some collectable cast iron tables legs March 12 and paid from bank account through PayPal. Total value $1,032. The item is in a crate shipped through Fastenal freight. From day one the item has not moved and is still in a warehouse with t...

Will not let void shipping label

I printed a label with wrong address. Want to void it and reprint it with correct address, but all eBay will let me do is to "Reprint" or "Print Another Label." If I go with "Reprint", I cannot change the address. If I go with "Print Another Label", ...

International package returned by USPS, "rejected by airlines."

I don't have any problem issuing a refund for the items, but the postage was more than the value of the items. Buyer filed a non-receipt claim, what do I do? Am I stuck giving him a full refund on the purchase, or is there some kind of mitigation on ...

Shipping Large Coat

hello i’ve got this wonderful full length over coat that it vintage yves saint laurent. i’ve been trying to sell it because it isn’t really my style and i never wear it. Anyways i have had a ton adversities. i took it to USPS to ask for help and the ...

Help First Time Seller

Hello, I'm a first time seller so it's a bit confusing to me. I just recently sold a Nintendo Switch and it sold, and the buyer sent the payment to my PayPal. The money says it is on hold, and the buyer wanted to change their address from their paypa...

Media Mail USPS Late

I have 15 record albums. That where shipped media mail and have not been delivered. Some from March 15. Is anybody else, having this problem?

Resolved! I could not combine orders / shipping for the same buyer. Followed normal procedure and option +

was no longer highlighted. I went to classic view, the my sold items, selected the two items, and at the top was combine shipping and it would not highlight to select. I ended up just shipping one item at the increased weight and put both items in th...

Anyone use Parcel Monkey?

I've got a piece of moulding that can't go USPS International because of the length. UPS, DHL, and FedEX all want way more than is worth it to ship this to Australia. I found Parcel Monkey, and one of the options is Express Mail Service or EMS. The a...

Media Shipment

As a seller I sent a package with 12 hard bound books. The package arrived damaged and the buyer is stating only 6 of the book arrived. I sent it Media Mail. I tried to file a claim with USPS but they say I can't because no insurance was paid.What op...