I want to print two labels for one purchase

[cambriachick]

Hi all,

I sold a heavy order so I packed it in two boxes.  I printed a label for the weight of the first box and went to "print another label for this order".  I put in the weight on the second box, paid and the second label that printed has the same tracking number as the first one.   I think the post office will think I only paid for one box, but I was charged twice.  What did I do wrong?  Should I have put in the total weight for the first box?

TIA

[stuff4divas]

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@cambriachick wrote:

Hi all,

I sold a heavy order so I packed it in two boxes.  I printed a label for the weight of the first box and went to "print another label for this order".  I put in the weight on the second box, paid and the second label that printed has the same tracking number as the first one.   I think the post office will think I only paid for one box, but I was charged twice.  What did I do wrong?  Should I have put in the total weight for the first box?

TIA

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Click on Shipping labels under Sell on the ebay page and void the 2nd label. 

Click on Print another label (again). You should get a totally different tracking number. If not, then there is an ebay glitch.

[couldabeenworse]

Can you view the labels from the shipping center?  I wonder if you just had a printing glitch and printed a second copy of label 1.  If you paid twice, the second label should have a different image, with of course a different tracking number.  You might be able to proceed by just printing that label.

[cambriachick]

Thank you both, couldabeenworse and stuff4divas, I went to shipping labels and sure enough, the second box had a completely different tracking number, so I just reprinred it. Whew!