I think I am about to get a defect. Should I just send a refund without getting the item back.

[thebmwminipartstore_2]

Well here we go again. I have another remorse return that was never sent back and eBay wants me to send a refund. My returns dashboard shows "returned delivered issue refund by the 13th". I am not sure how eBay would know if it was delivered or not because there is no tracking number for the return.  When I click on return details it shows this:

Here's what happened
Oct 11You provided return information
Oct 11You approved the request

Oct 10The buyer  created a return (5066455846)            
Reason for returnDoesn't fit
CommentsIncorrect oil filter

There is no update after the 11th, it just shows return started. I called eBay and they said it will simply time out. My past experience with this exact same issues shows that to not be true. So it looks like I have three options. One, is to refund without getting the item back, Two let the return time out and have eBay force a refund and give me a defect. Three click "let ebay step in" which will have the same outcome as option 2. One would think the buyer would need to post a  tracking number to prove an item was returned. I will be out right around $100 is I go with option one. Any suggestions? 

[thebmwminipartstore_2]

Here is a screen shot of the details page

[thebmwminipartstore_2]

It looks like this is only $53.00 not $100.00. I am not sure why the estimated refund shows $44.40. I do nto have a restocking fee. 

[sandylandshoppe]

Do NOT refund buyer unless you receive it back, and at this point in time it doesn’t look like the buyer is planning to do so. Also, you will not get any defect since you agreed to the return. Assuming you called eBay yesterday, I am surprised they didn’t just close the case out since 30 days has expired. I’ve dealt with remorse returns which have never been returned and have called on day 28 and asked for them to close in my favor and they have done so. I call because I don’t trust the 30 day timeout feature, but have been told by fellow sellers that will indeed happen.

So, if I was you, I’d call again and explain 30 days has elapsed and wish for the return to be closed in my favor as I stay on the phone with them. 

[thebmwminipartstore_2]

I am going to call them later today. Hopefully I can get someone Stateside. I do not trust the time out feature either. I received a defect last month on a INR when tracking showed "attempted delivery but the business  was closed". The buyer then had a package redirected to another address. I called and was told nothing could be done since the package did not show it was delivered. 

[phcd1]

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@thebmwminipartstore_2 wrote:

I am going to call them later today. Hopefully I can get someone Stateside. I do not trust the time out feature either. I received a defect last month on a INR when tracking showed "attempted delivery but the business  was closed". The buyer then had a package redirected to another address. I called and was told nothing could be done since the package did not show it was delivered. 

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You got a defect on that because it never showed delivered, therefore its INR (unless you refund). You may have been able to win that one too if you got on the phone with eBay and could prove that it was forwarded (forwarding voids the eBay MBG). 

Regarding this one, they only had 5 days to return it and its well past that. You can let it timeout (in this case) and it will wither and die. You should be able to get eBay to close the case in your favor at this point, but I would just let it timeout myself because its so close to 30 days. You lucked out because the buyer chose "Doesn't fit" which is a buyers remorse return when really it was SNAD (not as described) because you listed it fits a Mini Cooper.

[thebmwminipartstore_2]

I called ebay after the INR was forwarded, shes said there was nothing she could do since it did not show delivered. This would not be a snad since it is for a Mini Cooper made from 2002-2006, the buyer had a 2008 which has a different filter. I offered to swap filter but he declined and said he was going to return. 

[phcd1]

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@thebmwminipartstore_2 wrote:

I called ebay after the INR was forwarded, shes said there was nothing she could do since it did not show delivered. This would not be a snad since it is for a Mini Cooper made from 2002-2006, the buyer had a 2008 which has a different filter. I offered to swap filter but he declined and said he was going to return. 

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You are still lucky that it wasn't opened as a SNAD (most returns are, even in a case like this), then you would be paying return shipping. I think you received the wrong advice regarding the INR, once it was forwarded it loses all eBay MBG protection but that's done. If the tracking showed the business was closed, I don't understand why it wasn't redelivered.

Anyway, this one you have should just time out. They only had 5 days to provide tracking and start the return process. I'm sure they didn't do the return because they have to pay return shipping or simply forgot about it.

[thebmwminipartstore_2]

We have been averaging two-three false SNADS a week, I was surprised this was not one as well. I would love to stop selling on Ebay but the Dealership wants to continue. The amount of issues and scams with buyers here compared to our main ecommerce site is just insane. My personal favorite is when a buyer files a snad and then sends us back their old used part and keeping the new part.  The INR was definitely odd, the tracking showed they tried to redeliver 3 times after which the package is typically sent back to us. The tracking later showed it was redirected by the receiver. I gave all of the info to the CSR but as you know they really are not much of any help. I knew I should have sent a refund at the onset of the problem. Good times had by all lol

[theheadphonecompany]

I may be wrong on this - but if the buyer rerouted the package then it CANT be INR.

The seller is/was responsible to ship to the address provided by eBay. If the buyer purposely rerouted the item - thats NOT the sellers fault - and he/she SHOULD call eBay back and contest that defect - since it was not an action he "did".

As for the return - everyone else here is correct. You are NOT responsible to refund the item until it comes back to you - ie shows "delivered" in USPS or other carrier. 

eBay in their madness - doesnt show tracking for return lables a seller buys for a return. No one understands why it doesnt show up in your resolution center - but it doesnt. Suprises are usually for bday parties - but selling on eBay has its own hidden landmines - and this is one of them.

Until it arrives or says it arrives (by information posted by the buyer) do nothing. Yes it times out if the item doesnt reach you in the alloted 5 days. DONT stir the pot, dont ask the buyer what hes doing - do NOTHING. The "bad part" is that eBay will often void/change their own rules and give the buyer MORE TIME. Its a nasty piece of business - but eBay is somewhat less then honest and ethical when it comes to returns - they hate telling a buyer NO. (theres also a money component involved aka they are afraid  the buyer will do a chargeback and it costs Paypal (thier unofficial other 1/2 alot of money to fight it) better off force the seller to give more time.

In my case the buyer got 9 days 7 business plus 1 Saturday and 1 Sunday and he never returned the item. I won the case on eBay - but note that the buyer CAN still open a case against you in Paypal aka 2 bites of the same apple - forbiden fruit.

I know this all - because Im in one of these issues ATM.

The other part of all this is what they guy sends you back (same item or different) or if USPS just leaves the item somewhere and then marks it as delivered online and you REALLY didnt get it. Delivery Confirmation cuts both ways on eBay ....  but all that is another post entirely.

[thebmwminipartstore_2]

Thanks for the info, I guess we will have to see how it plays out. It has been about a month since the return was requested. 

[hafoster]

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@phcd1 wrote:

prove that it was forwarded (forwarding voids the eBay MBG).

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Sorry Franz --

you won't be able to show a link to that non-existent eBay policy.

[phcd1]

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@hafoster wrote:

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@phcd1 wrote:

prove that it was forwarded (forwarding voids the eBay MBG).

---

Sorry Franz --

you won't be able to show a link to that non-existent eBay policy.

---

Hummm...

https://pages.ebay.com/help/policies/money-back-guarantee.html

[hafoster]

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@phcd1 wrote:

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@hafoster wrote:

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@phcd1 wrote:

prove that it was forwarded (forwarding voids the eBay MBG).

---

Sorry Franz --

you won't be able to show a link to that non-existent eBay policy.

---

Hummm...

https://pages.ebay.com/help/policies/money-back-guarantee.html

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@thebmwminipartstore_2 wrote:

I called ebay after the INR was forwarded,
shes said there was nothing she could do
since it did not show delivered.

Hint: Mail forwarding does not have an original delivery.

[phcd1]

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@hafoster wrote:

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@phcd1 wrote:

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@hafoster wrote:

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@phcd1 wrote:

prove that it was forwarded (forwarding voids the eBay MBG).

---

Sorry Franz --

you won't be able to show a link to that non-existent eBay policy.

---

Hummm...

https://pages.ebay.com/help/policies/money-back-guarantee.html

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@thebmwminipartstore_2 wrote:

I called ebay after the INR was forwarded,
shes said there was nothing she could do
since it did not show delivered.

Hint: Mail forwarding does not have an original delivery.

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It's not uncommon for eBay CS Reps to give the wrong advice, I still say that was most likely winable (at the time). Hint: It does say it was forwarded though.

Anyway, that wasn't your point. You said "you won't be able to show a link to that non-existent eBay policy" and I DID give you a link to that very much existing eBay policy along with a screen shot.