I strongly need help from Ebay and I doesn't find where to ask.

[luciano1uy]

I bought an item from a  seller.  

I sent the item to my country Uruguay and couldn't import it yet because the information is too short and doesn't explain: the type of the product, the brand, the model and the electrical frecuency.

seller says the cannot answer that because they didn't sell the producto to me, but the screen says the contrary and Ebay's server sent the question to them.

I strongly need Ebays step in, but I cannot find the way to ask for help. 

[green-night]

Did you open an Item Not Received case yet?

[ed8108]

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@luciano1uy wrote:

I bought an item from a  seller.  

I sent the item to my country Uruguay and couldn't import it yet because the information is too short and doesn't explain: the type of the product, the brand, the model and the electrical frecuency.

seller says the cannot answer that because they didn't sell the producto to me, but the screen says the contrary ....

---

Perhaps your seller suggests he is acting as a reseller and unable to provide you with product information being requested?

[ed8108]

Your seller needs to make the effort to provide answers to your questions.

[pjcdn2005]

Customs should be able to get most of that information

by opening the package?

[luciano1uy]

That's not my case. The good were received in Miami and I sent them to my country Uruguay where I live. To get them I need to import them but I need the tecnical specifications to tell the authorities of my country what I'm tryuing to introduce to Uruguay. The text of the bills that companied the goods are so short and week that I cannot about them explain what I'm trying to introduce. So I wrote two of the  sellers boytoy17 and global-batteries to provide me more tecnical information.

boytoy17 provided nothing. He just denies he sold me the items, although I copied his own letter congratulating me for buying to him. 

I copied him this: "

New message from: boytoy17 (519)

Dear Luciano!

Thank you for buying the August MR250 Bluetooth Wireless Transmitter Audio Adapter for TV to Headphone ft!
It's a great product, I am sure you will enjoy it.
The item will ship soon and tracking# will follow.
Your feedback on our service will be highly appreciated.
Always at your service,

Naor from Boytoy17"

He insists he is not the seller. So I called to the Ebay's phone to denounce him, but I still have no answer from Ebay nor boytoy17. And so I cannot introduce what he sold me to my country.

global- batteries wrote me a few words. They weren't enough to solve the problema and I asked them for more information and never replied.

[luciano1uy]

That's not my case. The good were received in Miami and I sent them to my country Uruguay where I live. To get them I need to import them but I need the tecnical specifications to tell the authorities of my country what I'm tryuing to introduce to Uruguay. The text of the bills that companied the goods are so short and week that I cannot about them explain what I'm trying to introduce. So I wrote two of the  sellers boytoy17 and global-batteries to provide me more tecnical information.

boytoy17 provided nothing. He just denies he sold me the items, although I copied his own letter congratulating me for buying to him. 

I copied him this: "

New message from: boytoy17 (519

"Dear Luciano!

Thank you for buying the August MR250 Bluetooth Wireless Transmitter Audio Adapter for TV to Headphone ft!
It's a great product, I am sure you will enjoy it.
The item will ship soon and tracking# will follow.
Your feedback on our service will be highly appreciated.
Always at your service,

Naor from Boytoy17"

He insists he is not the seller. So I called to the Ebay's phone to denounce him, but I still have no answer from Ebay nor boytoy17. And so I cannot introduce what he sold me to my country.

global- batteries wrote me a few words. They weren't enough to solve the problema and I asked them for more information and never replied.

[luciano1uy]

I agree but he does nothing to give me a sollution and I don't see Ebay taking part in the matter and solving anything

[luciano1uy]

That's not possible. The goods are in Uruguay's Aduana and they don't let me to open them.

[lacemaker3 · Accepted solution]

@luciano1uy, 

I see that you received feedback from that seller on Feb 17, 2018, which is almost 5 months ago. That means that the purchase is no longer showing up on the seller's eBay page, so he probably can't find it in his records. The letter you posted was sent automatically by eBay, not by the seller. 

That seller does have a listing with that title, but there are only two purchases showing in the purchase history because your purchase was too old to be shown anymore. According to the feedback record the seller left for you, you purchased from this listing.

All of the information you need is shown in the listing title, except for the electrical frequency. Since it was sold for use in the USA, it is for 60 Hz frequency and 110 V voltage.  You will need to use a converter to use this in Uruguay,  (50 Hz and 230 V), unless it has a built-in converter, which is not mentioned.

You don't need to get this from the seller. You can just print the order details page, or the listing page, and give that to the customs office.  Or tell them this:

type of the product:    Bluetooth Wireless Transmitter Audio Adapter for TV to Headphone
brand:                  August
model:                  MR250
electrical frequency:   60 HZ
electrical voltage:     110 V

[lacemaker3]

---

@luciano1uy wrote:

...

global- batteries wrote me a few words. They weren't enough to solve the problema and I asked them for more information and never replied.

---

Do you still need more information for the purchase from global-batteries?

They left feedback for you on Feb 18, 2018, but it was a private listing, so I can't view the listing.

You should be able to find the listing and the item number in your Purchase History. You can review the listing and the item specifics, and see if you can find the information you need, like I did.

If you still need help, then you can post the item number here and someone can take a look and see if we can find the information. You're allowed to post an item number to ask for help with it, as long as you're not trying to shame the seller.

[luciano1uy]

Thank you very much. You gave me a solution to my problem. Have a nice day

[lacemaker3]

@luciano1uy -- Sorry, I should have looked at the first listing more closely.

It looks like the August Bluetooth transmitter doesn't need a power supply.

So:

type of the product:    Bluetooth Wireless Transmitter Audio Adapter for TV to Headphone
                        Adaptador de audio del transmisor inalámbrico Bluetooth para TV a los auriculares
brand:                  August
model:                  MR250
electrical frequency:   N/A  (no aplica)
electrical voltage:     N/A  (no aplica)

[cecilpierce]

I cannot find it either!!!