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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Refunds on self-service machines for expresses?

The situation was that I went down to a major mail processing facility in Stamford and paid for shipping for two express items around 6:15 that I put into the outgoing parcel mail. I asked the guy behind the partition if they would go out if I put th...

Pathetic USPS shipping

I live in india and ordered bike pedals from US on may 1st. It has been over six weeks and the package hasn't even arrived in india on june 18th. The tracking info is totally useless. It hasnt been updated since may 6th. The seller doesn't seem to ha...

Return Label Error

I'm returning a phone that was not in the condition that was described in the listing. My return was approved, but I can't print the shipping label because of an error, and I can't email the shipping label either because I get another error. My retur...

does Ebay protect against items lost in shipping?

Hello,I sent an item to Canada and checking its tracking apparently it is stuck or lost in Jamaica since May 11.What do I do now? I held up my end and shipped the item so am I responcible to the seller for the item and shipping fees? Does Ebay have i...

I'm getting sick of broken tracking link

I click on tracking link and an empty box shows up. The problem went away but now it's back again.

Dear EBay, your new free return policy just backfired

I can't afford to provide free returns. Won't get the TRS Plus discount anymore. So, I just changed all my listings from 30 day return to 14 day. Thinking of going to no returns. Won't affect anything on my end, but buyers will have fewer options.

how to lower my shipping charge to buyer ?

I promise the customer to lower shipping cost after we agreed on price , how can i do it?

Can someone please explain to me how the new partial refund works?

I need some help. I just realized that the restock fee is going away. I rely on the restock fee to survive in my business. I have worked really hard to be a TRS and TRS+ And I sell a lot of costumes. Especially around halloween I get a lot of returns...

free postage then they send it back ,why should i lose out

so ,a buyer gets free postage at the cost of £10.73 ,it gets there and the same day a return is started " i do not want " , ,why should i lose out on £10.73 , its there problem ,not mine ? , ebay free post is a farce ,if i pay it out ,i should get it...

Does request to cancel from seller expire?

So I made a pretty big bonehead move yesterday. Sold an item, buyer wanted refund so I accepted the return no questions asked. It's been a while since I've done a refund, couldn't find a way to do it on ebay, so I just refunded through paypal. Was tr...

What would you do / can a seller offer a PayPal bribe for a buyer to rescind negative feedback?

I'm in a fairly interesting situation with a seller. I'll try not to make too long of a post, so here are the relevant details: May 6, 2018. I order three separate items from the same seller, worth about $2, $5, and $10. They are marked as shipped th...

A Pathetic Serial Fraudulent Returns Article

https://nypost.com/2016/12/30/i-wore-my-wedding-dress-and-then-returned-it/

Question for clothing sellers - 20 Days into free returns - what impact?

I did not opt in to the free 30 day returns. For those who sell clothing, shoes and accessories -I am curious what impact has it had on your business as far as increased returns or not.

FREE RETURNS PROMO--Any way to track it?

I recently accepted a promotion eBay offered...basically to foot the bill if I test out FREE RETURNS. They will cover everything until August (up to $200). I am not seeing the promotion in the area where they are generally displayed on my seller's da...

Resolved! Fee refund on combined shipping

I just found out that eBay does not give a fee refund on the money I refund a customer for combined shipping. If a buyer pays for 2 different items with 2 shipping charges I will refund for combined shipping. Last month I had a total $158.14 that I r...