albertabrightalberta
@cobra_viper wrote:
This is something I haven't encountered before in the 23 years that I have been selling on Ebay.
This week USPS charged me for 2 separate shipping labels that had been voided back in December of 2023. Their reason was because the labels were used after they had already given me a refund...which is not true. The labels were never used at all...but for some reason the tracking numbers attached to the labels are showing that they were used for shipping in March of 2024. I don't understand how that is even possible. The labels were thrown away in December and never used...but the tracking is updating as if I mailed the packages out last week...which I did not do.
Is anyone else having this same issue? I'm not even sure how to fight it with USPS and the only things that I can think of is that the tracking numbers are being recycled and someone else has shipped a package using the exact same tracking number...OR...it is a glitch with the USPS tracking system that is somehow providing false updates when nothing has actually been shipped.
Hey @cobra_viper! The Shipping team wanted to share an update on this for yourself and others that have been impacted by this:
"USPS recently indicated there was an issue on their side where they incorrectly charged sellers for APV charges for used voided labels. Sellers impacted by this issue can expect to receive refunds by end of week this week for impacted transactions."
Devon,
@crazyscientist wrote:Same thing happened to me with a label printed with Paypal ShipStation - so it's not just an Ebay problem. I think indeed someone is perpetrating fraud here by searching for USPS tracking, finding unused tracking numbers, then using that barcode with a different address on the package where it will ultimately get delivered at the originally purchaser's expense.
Here's mine:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400111206217842654535
The weird thing is that it was still delivered to my original customer in GA. I just messaged him to find out what he got!
@crazyscientist, can you give us an update on this package/situation?
From what you said, when you posted that, the tracking showed that <something> was delivered to the original address, even though you had voided the label. Is that right? Did you hear back from your buyer to find out what (if anything) they received?
Interestingly, about a month later, the tracking for that number has now reverted back to what is expected for a voided label:
That would be consistent with devon@ebay's update here, which said that the issue has been resolved and affected sellers will be refunded by the end of this week (so, by Sat. Apr 20, 2024).
@lucylou2153 wrote:What did your seller say was delivered with that shipping label? I can’t figure out what they are using them for.
I was a seller who'd voided a label and got charged for it.
Although I didn't contact my buyer. In my case, after buying the label, the buyer contacted me to request an address change. I canceled the order, voided the label and suggested she rebuy it using the correct address. She never rebought it. I don't know if she received "informed delivery" from USPS because there was no contact after cancellation of the order.
FWIW, I never got a reply from USPS after two messages sent in March, nor as of today, April 21, my account has NOT been credited for the label.
