I have not received the return item

[fahad-albukhari]

Hey,

I sold an item, and the customer received it. He claimed that it has an issue, and he returned to the wrong address. The USPS returns it to the customer again. The customer gets the refund and the item.
I am having a hard time contacting EBAY. How can I get my item back? Please help me.

Thanks!

[rebell45]

How long ago did this happen and how did he get the wrong address? Didn't you send him a return label?

[kensgiftshop]

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@fahad-albukhari 

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Did they use a return shipping label supplied by Ebay?

[bigdeals.etc]

Sounds like another crazy and totally exploitable loop hole.

[fahad-albukhari]

Nov 2, 2020 Delivered to customer

Dec 22, 2020 Return to customer

There was no return address and Ebay used my old profile address.

[fahad-albukhari]

Nov 2, 2020 Delivered to customer

Dec 22, 2020 Return to customer

There was no return address and Ebay used my old profile address.

[fahad-albukhari]

Nov 2, 2020 Delivered to customer

Dec 22, 2020 Return to customer

There was no return address and Ebay used my old profile address.

[kensgiftshop]

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@fahad-albukhari wrote:

Nov 2, 2020 Delivered to customer

Dec 22, 2020 Return to customer

There was no return address and Ebay used my old profile address.

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If the return label was issued by Ebay and you didn't have the correct return address, about all you can do is work with the buyer.

Ask them if they'll return it if you send them another prepaid shipping label.

[kensgiftshop]

Nov 2, 2020 Delivered to customer

Dec 22, 2020 Return to customer

There was no return address and Ebay used my old profile address.

[no_zero369]

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@fahad-albukhari wrote:

Nov 2, 2020 Delivered to customer

Dec 22, 2020 Return to customer

There was no return address and Ebay used my old profile address.

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Oh gosh sorry about this!  Unfortunately if eBay issued a return label to the buyer.  They probably used what ever address you had on file with them.  Sorry but sounds like this is going to be a tough way to learn to keep the eBay address up to date.

Hopefully, the buyer will be honest and ship it back to you on a second label, with the right address.  Nice to see the person at your old address was honest enough to refuse the package!

[no_zero369]

Nov 2, 2020 Delivered to customer

Dec 22, 2020 Return to customer

There was no return address and Ebay used my old profile address.

[fahad-albukhari]

Thanks to all, Is there any way that Ebay can help me?

[mtgraves7984]

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@fahad-albukhari wrote:

Thanks to all, Is there any way that Ebay can help me?

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I doubt so. Try to work with the buyer as suggested. Moving forward, go to your Account Settings/Personal Info/Addresses and set each of them up correctly. Sorry about the hard lesson learned.