I have both shipping & local pickup as options but get dinged on transaction when buyer picks up

[sell-more]

  Hey EBAY since you monitor these boards..... I have a suggestion about marking items locally picked up vs shipping. We sellers need a button to mark it picked up & you could automatically reach out to buyer to ask if they picked up..    That way I/ we sellers  don't get transaction defects for shipping not uploaded..

[bonjourami]

Why would Ebay do all that? The buyer receives a QR code when he pays, and the sellers scan that when the buyer picks the item up,for proof of pick up.

[clothesusa]

It is a problem that eBay needs to fix. I use my phone for phone calls not QR or any other App.  There should be a link for a computer response that the buyer picked up their order locally or in person. Here is what happened to me. 

Jessica,

Thank you for your response, but I think eBay needs to address this issue in a different aspect. Something should be done for sellers like myself that only use their phone to make phone calls only. If an item is picked up in person locally, there should be another method without using the QR code on one's phone. Positive Feedback on one of my items was posted a few hours after the buyer picked up his item. The other item Positive Feedback was posted one day later. When I phoned eBay support in the Philippines, like always they could not do anything about the defects. Many other eBay Sellers have the same problem. This is just another eBay problem that exists and should be corrected somehow. Leo, clothesusa (Member of eBay since December 1996_

On Tue, Feb 14, 2023 at 11:21 AM <ootp@ebay.com> wrote:

Hello Leo,

I appreciate you taking the time to respond to us. While I can confirm the information provided was correct, I recognize there are lingering concerns and want to provide additional context.

As previously advised, seller performance standards are meant to help sellers focus on what matters most to buyers and allow you to gain additional insight into your business. Please know, it is not our intent to make this complicated for you. This metric is not required to remain an above standard seller with your long-standing account with us.

I understand using your phone to use eBay is not something you are used to, but in this case, it would be the only way to use your QR code feature for locally picked up items at this time. If you have come across any other sellers with similar concerns, I have provided a link to our help page with more information below:

http://bit..ly/3YMIFfK

Thank you for providing us with the opportunity to clarify this matter further. Wishing you all the best..

Sincerely,

Jessica Holmes

eBay

[THREAD ID:1-5VBMVEJ5]

[bonjourami]

Im sorry, but is there a particular reason why you wont download the app so you can scan the qr code?

[sell-more]

Some Buyers are DUMB

[sell-more]

I feel your pain dealing with the call center.

[sell-more]

I dont use a cell phone how is that.

[bonjourami]

"I dont use a cell phone how is that."

Oh thats just fine with me,though I was actually responding to clothesusa. But if you are unable to scan a QR code, since you dont use a cell phone, maybe its not a good idea to offer local pick up as an option,since you say you are getting dinged for those transactions.