eBay

droid1997 · ‎08-24-2023

I will explain. I won an auction on August 19. Everything is fine. I contacted the seller and he seemed nice. What happens when I pay, they blocked my account. Why? Well, I used my ebay account in Spain with data from ebay in the United States (I'm from Spain but I live in the United States) which goes to ebay for no apparent reason, blocking me from all contact with the seller. I can still enter my ebay account in Spain and on August 20 the seller released the USPS shipping label, what happens is that it is in: Shipping Label Created, USPS Awaiting Item. but it has been going on since August 20, which was when the seller supposedly sent it to me. but of course according to USPS it has to arrive on August 25 but it remains the same: 9400108205498068468231

I have spoken with ebay in the USA and they told me that they cannot do anything to contact ebay in Spain. and I'm nervous and paid more than 300 dollars for the product. It is that contacting ebay Spain is like winning the lottery, they do nothing to help. I need advice if the product does not arrive, what do I do? I made this account in ebay USA and I sent a message to the seller but it seems that I cannot be contacted because the seller does not respond to me. I would need your help.

thank you

wastingtime101 · ‎08-24-2023

I looked up the item number 155715272576 and the page does not exist so eBay might have taken down the listing.

The estimated delivery date is tomorrow the 25th so the day after that you can file a non-receipt claim @droid1997 . Follow the process on the site where you made the purchase. Here's info for the .com site, but if you purchased on .es you can look up the page over there.

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

If you need additional help let us know.

GLORIOUS!

kalyoth · ‎08-24-2023

All you can do is follow the buyer protection process, as was referred to below, in the US if you purchased via the .com website. If you used any other branch of ebay, you have to follow the process established there. That is your only option on ebay. Hope you get a refund.

droid1997 · ‎08-25-2023

Thanks for the information, do you think that ebay could help me even though you told me that they blocked me, they told me yes, those of ebay in Spain