I am slightly confused and am doing my best to figure this out as I am new to Ebay but am having a hard time as I feel like a billion different things will come up that don't make sense.
I shipped an item to a buyer and in route it was damaged. They sent me multiple pictures but I don't know how to go about the refund. If they request via Ebay, then I have to pay for an additional shipping label for them to ship all of the damaged items back to me which I obviously don't want a box of broken glass. I just want to issue a refund and not request anything be sent back. In addition, does Ebay assist with the insurance that I purchased through them when I bought the label off of them to ship or do I have to do all of that through the USPS who shipped the product? and I am out the money of the cost of shipping and the product until USPS issues me an insurance refund (and that's if it gets approved, I am honestly not sure how strict they are on claims as I am not sure what all they look for and I only have pictures provided by the buyer).
Does anyone have insight on this?
