How to choose 'choose i didn't receive item yet to open a request

[doki-6922]

- i paid on 24/10

- seller provide me tracking no on 25/10

- from 25/10 until now item have not yet shipped

- click the function Item has not arrived, ebay show guide 'if you not yet your received item by nov 1, go to your purchased and find an item. them select more action beside the item and choose i didn't received it to open a reques,

- today (Nov 2): the functon I didn't recieved it to open a request not shown (i do not see and can not click it)

-> please help.

[robbie31415]

Today is Nov 1st.

Ebay goes by Pacific US time.

[doki-6922]

thank for your prompt reply!

[mam98031]

Have you contacted your seller?  They are the first people you should contact.  

You can open and INR [item not received] case, but I would really encourage you to reach out to your seller first.

If you want to open an INR:
Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find this transaction. Look what the estimated time of arrival window is on your purchase. When it is one day past the last date, then file an INR claim.

That will protect you and your money. Follow the instructions that will appear on your screen. All the information will be there.

Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find the transaction. Look to the right there is likely to be a large blue box you can click on that says Return This Item.

OR

eBay Help page
https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
1. Go to Purchase history.
2. Select More actions beside your item and then I didn't receive it.
3. Tick the box beside I want a refund or I want the item.
4. You have the option of adding a message to the seller.
5. Select Send request.

[doki-6922]

Many thanks! I did it.

[soh.maryl]

Since you apparently didn't know what to do when your purchase was not received by its estimated delivery date, , may I respectfully suggest that you re-read  the Money Back Guarantee for buyers? It's really quite useful if/when a transaction goes wrong.  Knowing what to do and doing it promptly can save you unnecessary aggravation as well as time.