How long does a case take to close?

[j02237589]

A buyer opened a case against me because they claim they haven't received my item, but tracking says it has been delivered.

I uploaded the tracking information to the case, but I was wondering how long does it take for it to close? And will it close in my favor?

I also told the buyer to check in with their post office, mailman, and neighbors. Thanks!

[rebell45]

Normally it should be resolved within 48 hours of receiving your tracking information.  If it has been longer than that you can ask for a call back at the bottom of this page:

https://www.ebay.com/help/selling/managing-returns-refunds/ask-ebay-to-step-in?id=4702

And yes, they should find in your favor, but in case they don't, read up on how to appeal here:

https://www.ebay.com/help/selling/managing-returns-refunds/appealing-decision-seller?id=4369