Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Empty return envelopes...Who's got one? How did it turn out?

So my most recent return has been a nightmare. To start with, we don't offer returns. Buyer sent the following messages. Shown are my replies to each. Message #1New message from: golden-age1Hello -- when is this shipping? It's a birthday present, tim...

shopping while travel

I'll visit US next month and stay for two weeks, can I get some orders from Ebay and send them to nearest post oficce for pick up ?

damaged item

hello, i sold an item and when i went to package it to ship i noticed a chip. i emailed the buyer offering to cancel or ship it anyway and they have not answered. it has been several days. should i ship it now or cancel the transaction?

Managed payment shipping charges.

Hello! The transfer to Managed Payments has been pretty easy for me, I'm a low-volume seller. However, I am curious as to where the shipping fees are being deducted? I don't see them in the Managed Payment breakdown, and they have not come out of my ...

Shipments thru Global Shipping Program considered “Restricted” no reason given

Hi! A recent purchase from a reliable U.S based seller of a vintage ham radiocommunications receiver was considered “Restricted”, no reason given... Item was shipped thru eBay’s Global Shipping Service, and was stoppedafter being processed at Erlange...

Ship Media mail & combine orders ?

Buyer asked me to "I am interested in a couple of your books, will you package them together and send media mail with a combined shipping cost?" Any help explaining how to do this would be appreciated, Thanks !

appeal just dissappeared after hitting 'send'

I spoke to an eBay representative this morning about appealing a refund case to verify that I still had today to make my appeal in. He did not specify any particular time that it had to be in by so I assumed I had until midnight on the 7th...this Wed...

$150 Unauthorized shipping charges by eBay!

I have been selling and shipping on eBay and using PayPal for 16 years. I had a large package to ship so measured and weighed it precisely. On July 23,2020 I input those measurements on eBay in to get my package label. The charge for that package was...

$61 overcharge on Ebay invoice for Fedex label

Luckily looked my invoice over and noticed a huge charge to send a small box from NYC to Colorado. The label I printed was $14.38 and I have been charged by ebay $75. I choose Fedex home delivery which many times is more reasonable, and quicker, espe...

Process for product change

Hello, to process a product replacement, which was lost in the mail, can I do it by speaking directly with the seller, or do I have to file a claim?Process for product change

Cancel return request

I am trying to cancel a return request and cannot find anywhere to cancel it.

Between bidding and winning, shipping price slightly more than doubled

I bid on two items. I won one of the items. The items are exceedingly similar, but the one I didn't win is larger and heavier. The shipping quotes before I bid were reasonable in the low teens. The shipping price after winning more than doubled into ...

Received three different returns for items I didn't sell

Over the last few months, I have received an eBay return (physical package with merchandise) for an item I didn't sell on three different occasions. The packages all had my correct name and address on them (including my middle name, strangely enough)...

Resolved! Do I have to pay extra money? / Tengo que pagar dinero extra por algo que compré?

ENGLISH :Hello. I will write in English first.This is the first time I buy something on E-bay and I'm so full of questions.... The item that I wanted was only here with sellers from India. I live in México.I bought an item yesterday, and before compl...

Overcharged on Invoice for Shipping Label Fee

I received my invoice, and it was over $1000 what it normally is. Looking through, I noticed there was an eBay shipping label charge for a little over $1000. I'm not sure how this is even possible. I went back to the item and it says the cost of ship...