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How do you get Ebay to update tracking information.

An item I sold was shipped.  The USPS site shows the item was delivered but Ebay still shows it is out for delivery.  How to I get Ebay's tracking info to update with the correct info on the USPS site?  Thank you.

Message 1 of 7
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6 REPLIES 6

How do you get Ebay to update tracking information.

I’ve noticed around a 4 hour delay in update on delivery.

Everyone has options. Just be sure the best option is right for you.
Message 2 of 7
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How do you get Ebay to update tracking information.

Sometimes just viewing the tracking via the order will magically cause the status to update when you refresh the orders page.  

Member of the Grumpy Old Man crew
Message 3 of 7
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How do you get Ebay to update tracking information.

It is buggy. I wouldn't worry about it unless a buyer is complaining or there is a problem.
Message 4 of 7
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How do you get Ebay to update tracking information.

It can take some time to download millions of tracking files from hundreds of millions of files.

Message 5 of 7
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How do you get Ebay to update tracking information.

USPS tracking is and has been down all day.

Message 6 of 7
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How do you get Ebay to update tracking information.

They don't actually download hundreds of millions of files, info is accessed via the cloud from USPS servers. Hopefully they didn't actually tell you they download hundreds of millions of files as an excuse for USPS tracking being down all day?
Message 7 of 7
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