How can I send a return label to international buyer?

[ernestsaleslot]

I recently sold an item thru GSP program and the seller open a return case saying the item is not a described. I described the item as rubber but it turns out to be plastic. So I had no problem accepting the return, but how do I send him a international return label since he is asking for one. How would one do that for international package? Can I log into any carrier company and create a return label overseas? What would you guys do in this situation?

[bonjourami]

You cant..you have to PP him the funds for shipping back.

[sly_kitten2018]

If you are going to send a label, you will need the weight and dimensions of his package and you will have to fill out customs forms. You cannot get a label from any carrier, it needs to be through his postal system. Or possibly UPS. Most sellers are unable to obtain a label and either issue the buyer a refund & let them keep the widget or they send the funds for a label to the buyers paypal account as a goods + services payment.

[siamdao]

Hello, we are international sellers.  Here is what we do.  We go to the postal site of the country the buyer resides in.  We try to get a rough estimate of the cost to return the item back in tha packaging that it was sent in (we keep dimensions and weights on file).  We use ONLY the same or similar service as had been initiallyused to send the item (economy international).  We WILL NOT pay for expedited or courier returns.   We then politely request/suggest that buyer use this service (provide them with a screenshot of the estimate you had located) and apologize for any inconvenience this has caused.   If the buyer is in agreement, we view the initial transaction on paypal, and refund the amount required to pay for the shipment OR if the buyer has an e-mail he or she would like to provide us, send that amount in a separate transaction.  We then take a screenshot showing the transaction and include it on the returns page.   Make copies of everything and hope for the best.  Most people who are returning an item are honest, but best to document just in case.   When the item arrives and we valaidate the reason for return, we ensure that the buyer is reimbursed his or her costs in whole.

[coin4ever]

If is cheap item sold i probably just ask the customer to throw it to trash can and Refund the Money immediately.

Logistic cost so much... better focus on next DEAL... and double check the items you are try to sell next time and exam item that match 99% with description... Unless the buyer is lawyer love picking words one by one and chew on it.

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Ask buyer to send the pic of defect item first before ask him throw it to trash

So eBay have record  of the "Defected Buyer" list if is their fault.....

Not every Customer / Buyer are Equally nice and Friendly

[7606dennis]

If this is a GSP item I would contact eBay customer service and request to speak to a GSP specialist.  The policy for dealing with GSP returns are somewhat different than with a regular return from an overseas buyer, I believe.

[be_4101]

Hello 2018! If this is a GSP item I would not contact eBay customer service nor request to speak to a GSP specialist. The policy for dealing with GSP returns is just like with a regular return from an overseas buyer, I know.

1. International Returns. The returns policy specified by your Seller in his/her listing description of a GSP Item will apply to your purchase of the GSP Item. For GSP Items located in the United States that you purchase under GSP and that you return to your Seller, you will not be eligible for, and you will not receive, a refund of any Program Fees that you paid to Pitney Bowes and Pitney Bowes will not be responsible for shipping the GSP Item back to your Seller. Your rights under local law will not be affected. https://pages.ebay.co.uk/shipping/globalshipping/buyer-tnc.html (for our local UK/EU/AU redirector)

1. International Returns. The returns policy specified by your Seller in his/her listing description of a GSP Item will apply to your purchase of the GSP Item. For GSP Items located in the United States that you purchase under GSP and that you return to your Seller, you will not be eligible for, and you will not receive, a refund of any Program Fees that you paid to Pitney Bowes and Pitney Bowes will not be responsible for shipping the GSP Item back to your Seller. Your rights under local law will not be affected. https://pages.ebay.com/shipping/globalshipping/buyer-tnc.html

[parkersparrow]

I have had this happen once with an item I sold to the UK. What I did was go to their postal systems Royal Mail website and bought postage and emailed the buyer the label.  You can even save the label as a pdf and screen shot it and send it as a photo image through the ebay messages. 

[ejuky]

The best way is stop selling international buyers, or you will keep lose money, The buyers getting smart and smart, Most or all US Sellers have no way to buy and send international shipping label. The worst, The more and more international buyers know the eBay new return return policy, take advantage of ebay new policy to get free item. it is time to stop shipping international.

[kh-gary]

Hi everyone,

Due to the length of time that has passed since this thread began, we have locked it from future replies. If this is still an issue that warrants discussion, don't hesitate to begin a new thread here: https://community.ebay.com/t5/forums/postpage/board-id/shipping-returns-db.

Thanks.