eBay

zar7226 · ‎06-12-2018

I ordered a buy now product for 44$. A day later I recived an email saying I did not win the auction. So I checked the sellers page and they relisted the product. Do you think I will recive a refund??

ed8108 · ‎06-12-2018

Was there a request or some indication from ebay to pay ?

How did you submit your payment , PayPal, credit card ?

Are you in the US ?

castlemagicmemories · ‎06-12-2018

You didn't order if you it was an auction, since they told you that you didn't win.

You don't say you paid for anything, which you couldn't do if you didn't win. So no refund.

If you provide more details, you may get more accurate help.

lex-talon · ‎06-12-2018

@zar7226 wrote:
I ordered a buy now product for 44$. A day later I recived an email saying I did not win the auction. So I checked the sellers page and they relisted the product. Do you think I will recive a refund??

If you didn't win the auction, then no refund.

mam98031 · ‎06-12-2018

We are happy to help you, but we are going to need a bit of information first.

I ordered a buy now product for 44$. A day later I recived an email saying I did not win the auction.

These two statements contradict each other. Did you click on a button that said "buy it now"? Or did you bid on an "auction"? Now an auction can have a buy it now button, but I'm unclear if you bid on an auction or actually clicked the buy it now button for a fixed price.

So I checked the sellers page and they relisted the product. Do you think I will recive a refund??

Ordering an item or agreeing to purchase an item is not the same as paying for the item. Did you pay for the item? Look in your Purchase history and see if it is there. If you are unsure how to locate that information, just ask.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch

zar7226 · ‎06-13-2018

It was a buy now product but the email I revived said it was an auction.

sam9876 · ‎06-13-2018

Can you provide a link to the listing?

mam98031 · ‎06-13-2018

Yes, please give us the item number / listing number of the item you felt you purchased. That will make things a little easier to figure out.

Did you pay with PayPal?

If so, do you see the payment in your PayPal account?

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

"I can explain it to you, but I can't understand it for you." Quote from Edward I Koch