Hey @chrislynn47 . If the buyer filed an INR (item not received claim), upload tracking to the claim. Buyers are responsible for providing a secure delivery location. Sellers are not responsible for refunds when a package is successfully delivered.
Whether they filed an INR or not you can send them a message.
Buyer,
According to tracking [number/carrier], your package was delivered on [date]. Here are some steps you can take to try and locate the package.
1. Call your local PO and ask them to check the GPS coordinates to make sure it wasn't delivered to a neighbor.
2. If they confirm it was delivered to your address, ask them to check with the carrier to find out where the package was left. Sometimes carriers will leave packages by the garage or behind the bushes if they think it's more secure.
3. Check with other members of your household and your neighbors to see if someone else picked up the package and put it aside for you.
4. If you come to the conclusion that the package was stolen off your porch then you can file a report with your local police, USPS and your homeowners insurance.
5. If theft is a pattern in your area, then look into more secure delivery options such as a box for your porch, a PO box, or having packages delivered to a friend/family member or your work address. You can also have the PO hold a package if you know you won't be home for delivery.
Seller
