eBay

stanley551 · ‎10-05-2017

Looking for some advice... I had a buyer "make up a story" (lie) about wanting to return an item. She then proceeded to threaten me by saying that she would post negative feedback if I didn't comply. I tried working with her, but finally gave up, to avoid further nastiness, and said that she could return the item. Any suggestions on how/what I could have done differently or better? I do not like being threatened. Should I report this?

chinohighcowboys1963 · ‎10-05-2017

You could have avoided all this hassle by just telling the buyer to return item for refund.

Nothing tastes as good as being thin feels.

myboardid · ‎10-05-2017

No one likes it, I agree with you. But it is a result of you having a "no returns" policy. If the buyer opens a claim of Item Not As Described, you would have to take the return anyway, and pay for the return shipping on top of the original cost and shipping.

At this point, when you get the item back - even if it is not in the same condition or is not even the same item - you must refund at least the original cost plus shipping.

There is rarely a good ending if you fight a return. The buyer can still leave feedback, whatever they choose.

----------------------------
Successful and experienced seller since 1997, over 70,000 feedback, boardie since the boards were begun.

stanley551 · ‎10-05-2017

You might want to familiarize yourself with EBay's suggested policy and procedures on this matter just as I did. But thank you though...

stanley551 · ‎10-05-2017

Thank you.

phcd1 · ‎10-05-2017

@myboardid wrote:
No one likes it, I agree with you. But it is a result of you having a "no returns" policy. If the buyer opens a claim of Item Not As Described, you would have to take the return anyway, and pay for the return shipping on top of the original cost and shipping....

As stated by eBay in the past, a "No Returns" policy is a sellers best protection from fraudulent SNAD claims. If a seller has ANY return policy, eBay will ALWAYS force the return. If that buyer leaves negative feedback, the OP can easily get that removed with that written threat (policy violation) the buyer gave them. OTOH, I accept all returns that a buyer is willing to pay return shipping.

fallingleavesjewelry · ‎10-05-2017

How does having a NO RETURNS policy protect against fake SNAD claims? It seems to me that I see more sellers with a no returns policy complaining about buyers abusing the SNAD returns than sellers with a return policy

missjen831 · ‎10-05-2017

@stanley551 wrote:
You might want to familiarize yourself with EBay's suggested policy and procedures on this matter just as I did. But thank you though...

eBay actually suggests you accept returns @stanley551 so what policy did you read? If you accept returns then buyers don't have to lie in order to return things here. Also you do realize eBay does not and never has sold anthing and their suggestions have the buyers best interest at heart, not the sellers best interest.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

7606dennis · ‎10-05-2017

Did she make this threat to leave negative feedback in an eBay message?

"It is an intelligent man that is aware of his own ignorance."

stanley551 · ‎10-05-2017

Yes she did.

pekman68 · ‎10-05-2017

It works for eBay US only. International is totally different... Much worst and eBay US do not honor this even though they represent under the same name. Good luck!

phcd1 · ‎10-05-2017

As stated here (by eBay), if you have a return policy, you will ALWAYS be forced to accept the return (you MAY not be forced to pay the return shipping, but you will get a defect even though you are in the right as a seller):

"Since there is a return policy we must authorize the return and there is currently no way to remove the case closed without seller resolution strike caused by the escalation"

In this example, if I had a "No Returns" policy, I would have won the fraudulent SNAD case (eBay has already acknowledged that the case has no bearing in truth) that it was clearly buyers remorse (by their own words) and I would not have to 1). Accept the return, 2). Pay return shipping or 3). Get a defect for buyer fraudulent SNAD case.

phcd1 · ‎10-05-2017

@fallingleavesjewelry wrote:
How does having a NO RETURNS policy protect against fake SNAD claims? It seems to me that I see more sellers with a no returns policy complaining about buyers abusing the SNAD returns than sellers with a return policy

I should address your second part of your statement also. The reason you might see more sellers complaining about fraudulent SNAD returns is because those WITH a return policy CAN'T complain. They are forced by eBay to take the return. At least with a no returns policy, you have a fighting chance to win the case.

twk · ‎10-06-2017

About saying that if you had a no return policy you would have won with the fraudulent SNAD case, umm, no.

Been down that road with a couple of "interesting" buyers who misused the Buyer Protection Policy. Talked to ebay first and was told that based on my pictures, the offering, etc. the rep could easily see that it was not a SNAD but buyers remorse. In fact, the buyer actually used one of my photo's in trying to claim a SNAD!). Short story, I did what the rep said to do, waited, escalated and within 3 minutes of escalating the claim to ebay...lost. Buyer would be completely refunded and I would get to pay for return shipping.

When I called about the difference in what I was told and what happened, the rep tried to tell me that, yes, a person actually makes the decsion on such claims....in 3 minutes or less! Wow!! Any time I contact ebay I have to wait and wait and wait.

I was told that ebay sided with buyer because ebay had no way of seeing (they must be blind as the buyer used my exact picture) what the buyer got. I came away with the impression that every seller is a liar to ebay where the buyer is concerned. That ebay feels us sellers are a dime a dozen, so to speak. When one leaves someone else trying to sell will come along. The competition for buyers is keen so ebay wants to keep them happy at seller expense.

twk · ‎10-12-2017

"In this example, if I had a "No Returns" policy, I would have won the fraudulent SNAD case (eBay has already acknowledged that the case has no bearing in truth) that it was clearly buyers remorse (by their own words) and I would not have to 1). Accept the return, 2). Pay return shipping or 3). Get a defect for buyer fraudulent SNAD case."

Umm, I beg to differ. Have been down that road where ebay customer reps agree and tell me I am in the right that it is seller remorse, etc. Only to have ebay do a complete about face and side with the buyer when the case gets escalated to them.

No matter what one does it is a lose, lose situation when dealing with buyers. This confuses me because ebay does allow us to set up our return guidelines - under what situations, etc. we would take returns and then completely ignores them and sides with the buyer.

The typical ebay blather in these cases is that ebay says since you take returns you MUST take the return whether it comes within your return guidelines or not.