Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Buyer opened a case requesting refund for item she didn't receive but it shows "DELIVERED" by USPS

Hey guys, I sold a backpack (sold for $35) to a buyer recently and the USPS tracking info shows: "DELIVERED IN/AT MAILBOX" on April 6th, but she's claiming that she never received anything per the case she opened. She has 238 100% positive feedback s...

Parcel Pro Shipping Insurance - anyone with experience using this service?

I was recently consigned a high value piece of jewelry to sell and was dismayed to find that FEDEX and UPS limit insurance for jewelry shipments to only $1,000. FEDEX has a specialized Jewelry Shipping program, but it's basically just for jewlers and...

Seller wants to cancel transaction and mail refund!

Feeling super uneasy about the below situation! Any helpful advice is appreciated! I won an item at auction, paid for the item, and then received an email a couple days later saying thay my item was shipped (email came with a tracking number). Two da...

Resolved! Buyer wants refund, scam?

Hello everyone, I'm a new seller and I'm having an issue I need help with.So I sold a pair of brand new shoes without a box. I'm in the US and they were sent to Canada, shipping was around $20.The shoes were never worn and I made sure to wrap each on...

Items not returned. Allow eBay to step in or just call CS?

Buyer opened return requests about 3 weeks ago, but never sent the items back. Got the email from eBay today saying to refund buyer or "ask us to step in". I'm scared to use the latter, since I have read so many stories about buyers getting refunded ...

Buyer wants my address to intercept a package

Buyer used wrong address to pay but contacted me after I shipped out item already. They asked me to intercept package but I wil not do that as someone already tol me that leaves with no seller protection. Now they are asking for my address, I guess s...

my shpiing lables never printed and wont let me void

I went to print 2 lables for one transaction but ebay or pay pal won't let me void or cancel the lables they never printed can some one help me

Buyer wants a return / refund of an item that she wrongly read

Hi,I am a newbie to selling on eBay (currently 6 months into selling) and I am still figuring things out.So here it is.Recently, I listed a set of item, which is a Barbie doll set of dress, bag, and shoes which I clearly stated in the title AND even ...

Sold/Shipped item within US. Buyer opens return and item tracking coming from across the world.

So I sold an expensive item about a month and a half ago to a customer with an address that is clearly within the US48. A month and a half later the buyer opens a case claiming the item is not working (which it absolutely was). I accept the return an...

Fed-Ex label didn't print - reprint will not work either

I purchased a fed-ex smart post label today, hit print from ebay shipping, the page went to a seems to be a problem processing your request page instead of bringing up a label. In the listing, the item is marked shipped and there is a tracking number...

Requesting Partial Shipping Refund from Seller

In nearly twenty years on eBay, I've had something happen for the first time. It was actually a purchase by my wife, not me. But here's what happened: She purchased a vintage wrought iron decorative bench for $150. She checked with the seller first r...

6x9 kraft bubble mailer shipped as First-class Large envelope?

There seems to be a lot of confusion about this topic on the boards as well as at the post office. The item I'm shipping is a small bag of nuts and bolts. I've been shipping them in 8 X 10 kraft bubble mailers with no problem (using extra bubble wrap...

GSP help for buyer

Hello,i recently purchased an item from the US. It was supposed to be shipped through the GSP. I never received an email with the GSP tracking number which I have in the past. The seller added the domestic tracking information which shows the package...

Inaccurate Statement In Listing

Short version, (US based) corporate seller made inaccurate claims in listing. States electronic item can be used with WiFi networking and does not require a hub. Instructions then state to download a program to use the item. That program requires the...

Resolved! Seller refuses to accept return for defective item

Hi, I'm a long time eBay member as both buyer and seller and rarely have issues but I'm having trouble with a seller.Item is a New in Box smartphone.When I powered it up, there is a blue line on the screen that's obviously a hardware issue. The selle...