eBay

stanley551 · ‎10-05-2017

Looking for some advice... I had a buyer "make up a story" (lie) about wanting to return an item. She then proceeded to threaten me by saying that she would post negative feedback if I didn't comply. I tried working with her, but finally gave up, to avoid further nastiness, and said that she could return the item. Any suggestions on how/what I could have done differently or better? I do not like being threatened. Should I report this?

alturiaoct7_9 · ‎10-12-2017

When I sold with a no returns Id get broken stuff back at least once a month, I switched to a 30 day return, and not only did the number of returns go down, the number of broken items went down

teklifestyle · ‎10-13-2017

@phcd1 wrote:
As stated here (by eBay), if you have a return policy, you will ALWAYS be forced to accept the return (you MAY not be forced to pay the return shipping, but you will get a defect even though you are in the right as a seller):

"Since there is a return policy we must authorize the return and there is currently no way to remove the case closed without seller resolution strike caused by the escalation"

In this example, if I had a "No Returns" policy, I would have won the fraudulent SNAD case (eBay has already acknowledged that the case has no bearing in truth) that it was clearly buyers remorse (by their own words) and I would not have to 1). Accept the return, 2). Pay return shipping or 3). Get a defect for buyer fraudulent SNAD case.

Returns policy has nothing to do with SNAD claims the only thing having no returns is good for is buyers remorse. If a item is Significantly Not As Described the buyer gets to return the item no matter the return policy same with damaged in shipping and anything else other then They no longer want the item or changed mind options. If you have a no returns policy buyers are more likely to open a case break an item on purpose etc.. and you have no way to really prove that.

I have always found it best to just have a return policy - If people change thier mind they have to pay the return shipping if I charged shipping originally then I get to return just the cost of the item. If I have free shipping ( which 99.8% of my items do ) I eat the originally shipping costs.

So in short you will always be forced to accept a return on SNAD and Damaged in shipping cases. Never just return their money even if its broken make them return it. This process alone is a deterant.

stanley551 · ‎10-13-2017

jen_proudleowife wrote:
"If you accept returns then buyers don't have to lie in order to return things..."

You sound like you are quite the "expert" on buyer returns.

phcd1 · ‎10-13-2017

@teklifestyle wrote:
@phcd1 wrote:
As stated here (by eBay), if you have a return policy, you will ALWAYS be forced to accept the return (you MAY not be forced to pay the return shipping, but you will get a defect even though you are in the right as a seller):

"Since there is a return policy we must authorize the return and there is currently no way to remove the case closed without seller resolution strike caused by the escalation"

In this example, if I had a "No Returns" policy, I would have won the fraudulent SNAD case (eBay has already acknowledged that the case has no bearing in truth) that it was clearly buyers remorse (by their own words) and I would not have to 1). Accept the return, 2). Pay return shipping or 3). Get a defect for buyer fraudulent SNAD case.
Returns policy has nothing to do with SNAD claims the only thing having no returns is good for is buyers remorse. If a item is Significantly Not As Described the buyer gets to return the item no matter the return policy ...Never just return their money even if its broken make them return it. This process alone is a deterant.

Incorrect. I have won (and not paid for return of, nor accepted back) plenty of SNAD cases. I will agree with you last sentence though.

A SNAD claim can never be won if you have any return policy whereas a with a No Returns policy they can be won (if you know what you're doing) and at the minimum the buyer has to pay return shipping in many of the "non-won" cases.

phcd1 · ‎10-13-2017

@teklifestyle wrote:
...I have always found it best to just have a return policy - If people change thier mind they have to pay the return shipping if I charged shipping originally then I get to return just the cost of the item. If I have free shipping ( which 99.8% of my items do ) I eat the originally shipping costs. ...

When I had a generous return policy, only one buyer told the truth and paid return shipping (in my whole time on eBay), ALL of the others opened a fraudulent SNAD to avoid return shipping. I win about 60-75% of my SNAD cases now and my returns have dropped considerably since the change to no returns. As far as eating original shipping, there is no reason to do that either. If you insist on having a return policy and offer free shipping (which I don't recommend), you should have a restocking fee to recover that original shipping cost.

vintagecraze50 · ‎10-13-2017

The "no return " policy that some sellers use I think they use it because they may get less people attempting a return thinking that some buyers are not familiar with the MBG Ebay policy. The Snad may be much more frequent with this policy because the buyer will say, do whatever to get their money back. To each his own, as far as what works for them.

phcd1 · ‎10-13-2017

@twk wrote:
Umm, I beg to differ. ...

Did you bother to read the (entire) link I provided (in message 12) where eBay says this (in writing) and its not my opinion? This particular SNAD was a simple out and out lie proven by the buyers own words and the written description in the listing. It doesn't get easier then then this example.

goadgal · ‎10-15-2017

I had a similar situation once. I had a buyer saying she did not recieve an item even though tracking showed she did. She kept harrassing me (e-mails proved it), while I kept my cool. I suggested she open a case with ebay and she did. She continuted to contact me and threatened negative feedback. I talked with an ebay rep. who reviewed the communications I had had with the woman and they sided with me. They also said that her threat of negative feedback was extortion. I think they then banned her from ebay.

lanalana3377 · ‎10-15-2017

Has anyone had a buyer want to return an item 11 days after delivery stating that it arrived damaged but wasn't capable of providing pictures of the damaged item upon request?

hafoster · ‎10-15-2017

@lanalana3377 wrote:
Has anyone had a buyer want to return an item 11 days after delivery stating that it arrived damaged but wasn't capable of providing pictures of the damaged item upon request?

Just ask for a phone number --

and what's a good time for a postal inspector to stop by with a camera.