Our Letter sent to the email of eBay CEO...
Hello, we are sellers on eBay, averaging well over $1000 per day in sales primarily in auto parts in accessories, a small microbe in the grand eBay world to be sure, but if this is happening to us it is happening to others as well.
When eBay implemented their shipping label program in cooperation with USPS, UPS, and FedEx it simplified the shipping process giving sellers choice of shippers based on price, preference, and other data, an excellent resource that eased many bottle necks in the shipping process. However, UPS seems to be making a mockery of this system, making it unreliable. We have had several back/over charges on eBay from UPS. It appears this is only a UPS problem, I was told by a representative that this is something all of the shipping companies do, and to some degree that is correct, as we have received a few notifications from USPS of both minor (a couple dollars) over charges as well as credits back to us. Unlike USPS that informs us of every such charge discrepancy, FedEx and UPS give no such notifications, so it is difficult to track discrepancies between label quoted charges and actual charges, and a few dollars here and there, though frustrating, as that’s what sets the shipping price of the items we list, it really doesn’t catch our attention. However, in shipping FedEx/UPS, because of the immediate and vast difference between ‘standard’, ‘oversize’, and over ‘over size’ dimensions, charge discrepancies starkly stand out. It is here where it becomes obvious that it is only UPS that is **bleep** us with these inconsistent charges. As such we started photographing packages that are within ‘standard’ dimensions but are near ‘oversize’, as well as those within the dimensions of ‘oversize’ as proof they are not over ‘oversize’, then we upload those measurements to the buyer through eBay messages or on the listing itself for proof of accuracy. Yet the over charges continue...only from UPS. As we learn of this our documentation increases, as who knew we needed such documentation, but our conversations with eBay representatives that tell us, “not to worry” “they will take care of it” “they have opened a dispute” and we will “receive notification within 3 to 5 business days” have not occurred as we were told. As per our last conversation SR1-392107334306, (good thing I wrote down that number, as at the time of sending this email I still have not received an email with that number as the representative said I would) but I was told by the representative that ‘now the disputes might be too old to get our money back’. Unfortunately, I did not document the conversations I had with the previous representatives that told me ‘not to worry’ ‘these charges would be taken care of’, and ‘they would reach out to me in 3 to 5 days’. It is absurd that we should have to make such documentation, as all of this creates more of a shipping bottle neck than the eBay shipping label program solved. So we thought it best to go straight to the top in letting eBay know that UPS is making a mockery of their relationship with eBay with these false back charges that are not being resolved even with disputes.
Sincerely,
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